Trainer & Data Analysis | Customer Care
3 semanas atrás
2025-01-21 Oeiras, Lisboa Call Center, Apoio Ao Cliente Ref: 241-001477-1A Adecco RH está a recrutar para a vaga de Trainer & Data Analysis for Customer Care, para um dos seus clientes internacionaisSe possui experiência em Call Center e está habituado/a a fazer Data Analysis, então esta pode ser a sua oportunidadeOeiras (Quinta da Fonte)09h - 18h (2a a 6a feira)FUNÇÕES:Supervisionar e garantir a qualidade do serviço telefónico e de qualquer outro tipo de contacto direcionado ao Call CenterControlar e analisar a atividade diária do Call Center através da monitorização do tráfego de chamadas e e-mails gerados no Call CenterProjetar, criar e analisar relatórios de atividades para melhorar a precisão das previsões de chamadasMonitorizar KPIs da área com o objetivo de aumentar as vendasDar suporte a todas as áreas da Gestão do Call Center (Telemarketing, Atendimento ao Cliente, GDS Online, etc.
)REQUISITOS:Experiência em Call CenterExperiência em Data AnalysisConhecimentos da indústria de aluguer de carrosConhecimentos de Salesforce e Qilk SenseBons conhecimentos de inglêsOFERTA:Contrato direto com a empresa clienteSalário Base: 1600€Subsídio AlimentaçãoRegime híbrido (2 dias de teletrabalho por semana)Porque acreditamos no Talento sem etiquetas, estamos comprometidos com a não discriminação, promovendo a diversidade, a inclusão e a equidade no mercado de trabalho.#J-18808-Ljbffr
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Customer Care
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48 minutos atrás
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