Admissions And Communications Officer

Há 3 dias

Lisboa, Portugal Inspired Tempo inteiro

Admissions and Communications Officer

Location: Cascais, PT, 2750

Date: 6 Nov 2024

Application closing date:

Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.

In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.

By joining our award-winning team of over 12,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.

ROLE SUMMARY:
King's College School, Cascais is one of the recent additions to the Inspired Group. The College is currently open to Year 9 and will be opening Year 10 next year. Pupils primarily study the Cambridge International curriculum but will be offering IGCSEs from other examination boards as well. When Year 12 opens in September 2026, the school will be running the International Baccalaureate. The College has fast established a reputation for excellence in Portugal and is set to become one of the most highly prized education schools not only in Portugal but beyond. Its location in one of the most prized districts in Portugal together with its unrivalled facilities and outstanding staff has led to its remarkable growth in its student roll to 704 students this year (a growth of 55% from the previous year). The College will launch its new boarding provision in 2024. Facilities include provision for up to 50 pupils, all situated within the College walls on a campus above the main secondary building with stunning views of the Sintra mountains and the Atlantic coast. Boarders and boarding staff will have access to the school facilities including a 25m swimming pool, tennis and padel courts, gyms, basketball courts, dance and music facilities and 5G astroturf for multiple sports including football and rugby. This is an exciting time to join the team as we are designing our growth roadmap and new staff will be able to actively participate in this project. While this is an organisation committed to academic excellence, we believe that this is only possible if we are also committed to the personal and professional growth of our staff.

To join our team, for an immediate start (green receipts contract) we are looking for an Admissions and Communications Assistant.

The Admissions and Communications Officer will work under the guidance of the Head of Admissions to support prospective and current families, ensuring a smooth customer journey from inquiry to enrollment and retention. This role involves managing the admissions front of house team, coordinating with the senior leadership team, and collaborating with the Parent Community Ambassador to foster positive engagement with parents and support school growth.

KEY RESPONSIBILITIES:

Prospective Parents

Welcome and Inquiry Management: Serve as the primary contact for new and prospective parents, addressing initial inquiries and providing a welcoming experience.

School Tours: Conduct or arrange tours with Senior Leadership Team members or current students, ensuring a positive impression of the school.

Documentation Review and Assignment: Process initial documentation and assign families to an Admissions Officer.

Open Days and Events: Coordinate Open Days and other promotional activities, working closely with the marketing team to generate inquiries.

Lead Follow-up: Re-engage cold and withdrawn leads to maximize conversions.

New Parents

Welcome Information: Prepare and distribute welcome packets with essential information for new families.

Orientation and Onboarding: Organize new parent orientation, ensuring smooth integration into the school community.

Support Services: Collaborate with the transportation office, uniform shop, IT department, and after-school programs to provide families with up-to-date information.

Settling-In Check-Ins: Conduct follow-up calls to check on new families' integration, connecting them with existing families in their area and students in similar age groups.

Existing Parents

Retention and Engagement: Plan retention activities, including induction and transition events.

Parent Engagement: Organize year-group coffee mornings and maintain open communication with parents throughout the year.

Feedback and Resolution: Act as the initial contact for feedback and issues, coordinating with faculty to resolve concerns.

Community Events: Arrange events that encourage parent involvement and foster a sense of community.

Re-enrollment Process: Facilitate the re-enrollment process, collaborating with the Parent Advisory Group to drive retention.

Administration and Data Management

Communication: Respond to inquiries within 24 hours, handling all email, telephone, and voicemail communication promptly.

Front of House Presence: Be available during peak times to interact with parents in person.

Student Data: Maintain accurate student records on the school's database (iSAMS).

THE IDEAL CANDIDATE WILL HAVE:

Professional, efficient, logical and well organised and committed to achieving outstanding student outcomes.

Excellent administrative skills, i.e., solid knowledge of general office procedures, proven front desk handling skills, experience in responding to routine letters and emails.

A positive attitude and approach to change and development.

Ability to relate to and empathise with pupils and to develop trusting and respectful relationships with them.

Respect for confidentiality of information concerning individual pupils and ability to use discretion in circumstances of disclosure.

Confidence with use of ICT.

A continuous improvement mindset.

High school certificates or equivalent.

2-3 years of experience in a similar school role or relevant customer service field.

Familiarity with the UK educational system.

SAFEGUARDING STATEMENT
Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.

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