Technical Support Specialist
Há 3 dias
.FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. TECHNOLOGY We're on a mission to build the technology that powers the global platform for luxury fashion. We operate a modular end-to-end technology platform purpose-built to connect the luxury fashion ecosystem worldwide, addressing complex challenges and enjoying it. We're empowered to break traditions and revolutionise, with the freedom and autonomy to make a difference for our customers all over the world. PORTO Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break THE ROLE As a valued member of our Technical Support Team, you will play a crucial role in providing technical expertise, knowledge, and support to ensure the efficient functioning of IT services. This involves promptly addressing incidents and requests raised by our internal clients, combining both hands-on and global remote technical support. We foster an environment that encourages creative and innovative thinking, offering numerous opportunities for personal and professional growth through challenging projects. If you're ready to leverage your talent, expertise, education, and certifications to drive the success of the global luxury fashion platform, we're excited to offer rewarding career advancement opportunities within our dynamic global business. WHAT YOU'LL DO Resolve IT incidents and requests in accordance with established procedures and SLAs. Provide direct support and troubleshooting assistance to end-users through triaged service queues. Coordinate the provision of hardware to new starters, leavers, and transfers at Farfetch locations as required by the IT Service Team Lead. Develop Knowledge Base Articles to document and resolve hardware and software troubleshooting incidents and problems. Deploy and configure hardware upgrades, software updates, security patches, and other necessary items as required. Participate in mandatory compliance activities, including data log collection, statistical analysis, and adherence to reporting standards. Ensure proper recycling of hardware. Assist with Root Cause Analysis. Manage or participate in Corporate IT Projects and systems deployments. WHO YOU ARE Previous experience in a technical 1st/2nd line IT Support role
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