Technical Support Advisor

2 semanas atrás

Braga, Braga, Portugal Spot On Sp. z o.o Tempo inteiro

Duties and Responsibilities:

  • Go beyond the customer's service expectations so they will remember and share their great experience.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Respond to customer queries in a timely and efficient manner.
  • Keep records of customer interactions, comments, and complaints, and in line with internal procedures.
  • Communicate with customers using various channels.
  • Collaborate with other specialists to solve or properly close help tickets.
  • Maintain and update all jobrelated administrative forms.
  • Able to identify when the issue should be reassigned to another department or more senior representative.
  • Listen to the customer's unique situation and acknowledge their needs.
  • Ensure customer satisfaction and provide professional customer support.

Targeted Qualifications:

  • Excellent written and verbal communication skills.
- .

  • Keep up with the latest Search Engine and techrelated trends.
  • Ability to work independently, while being a team player at the same time.
  • A resourceful and stressresilient personality that can adapt and remain calm in all situations
  • Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • Ability to meet tight deadlines with minimum supervision and in a timely manner
  • Treat all data and personal information with the utmost confidentiality
  • Customeroriented role experience will be considered an advantage.
  • Experience in Technical Troubleshooting is preferable.

Interpersonal Skills:

-
Self-assured, Feel very confident and positive about yourself and your abilities.
-
Resilient, Able to work to tight deadlines and within constraints
-
Strong negotiation skills, planning, and analytical thinking
-
Communicative, Speak and/or write well and get your ideas across to others easily.
-
Interpreter, Look at things and make sense of them, figure out what is needed and how to fulfill it.
-
Analytical, Break a problem down to see what is really going on.
-
Confident, Pleasant, Energetic, Helpful, and Trustworthy, presenting to large groups and facilitating workshops.
-
Efficient, Perform tasks in the fastest and simplest ways that they can be done.
-
Flexible, Can carry out many different responsibilities, sometimes with very little advanced notice.
-
Handle Complaints, Deal effectively with obstacles/complaints.
-
Punctual, Always on time for things.
-
Precise, Make sure that things are done accurately, correctly, and exactly.
-
Resourceful, Think of new and different ways to do things when there are no obvious solutions.
-
Creative, Use your imagination to come up with new ideas or to solve problems.

  • Positive,
    proactive, punctual, and enthusiastic.
  • A
    solutionsfocussed:
  • Comfort with a
    fastpaced, dynamic environment.
  • Compelling
    relationshipbuilding capabilities
:

-
Trustworthy, supportive, and creditable.
-
Fast thinker and open to change.

  • Attention to detail,
    critical thinker and
    problemsolver.

Offer & Benefits:

  • Attractive Salary " "
- ,
- private health insurance.

  • An interesting and dynamic work environment in a multinational company.

How To Apply:

If you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones

**"I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through "Spot On Sp. z o.o." and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."

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