Application Specialist @ Avenga

Há 1 mês


Porto, Portugal Avenga Tempo inteiro

We are looking for Application Specialist with hands-on help desk experience and troubleshooting skills.
WHAT WE WILL GIVE YOU FROM YOUR VERY FIRST DAY: Training budget;  KKM - monthly ticket (80% covered by us);  Life Insurance (Generali);  MultiKafeteria (Benefit System);  Private healthcare (LuxMed);  Attractive Referral Program.
WHAT YOU WILL NEED: IT background;  Problem solving skills;  Advanced English;  Customer focus;  Experience in help desk /customer service.
IT'S GOOD IF YOU ALSO HAVE: Experience in using Service Management tools (Service-now/HPSM/JIRA/other);  SQL knowledge.
We are looking for Application Specialist with hands-on help desk experience and troubleshooting skills.
WHAT WE WILL GIVE YOU FROM YOUR VERY FIRST DAY: Training budget;  KKM - monthly ticket (80% covered by us);  Life Insurance (Generali);  MultiKafeteria (Benefit System);  Private healthcare (LuxMed);  Attractive Referral Program.
,[Providing 3rd line functional and technical advice to internal end-users; , Troubleshooting application issues; , Resolving and escalating issues in the Service Management tool; , Cooperating with other company support teams; , Supporting new version releases; , Running trainings for application Super Users; , Writing knowledge base articles. ]
Requirements: Jira, SQL, ServiceNow Additionally: Training budget, Private healthcare, Remote work, Employee referral bonus, Life insurance, Sport subscription, International projects, Free coffee, Bike parking, Playroom, Shower, Free snacks, Free beverages, No dress code, In-house trainings.



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