Application Specialist @ Avenga
Há 1 mês
We are looking for Application Specialist with hands-on help desk experience and troubleshooting skills.
WHAT WE WILL GIVE YOU FROM YOUR VERY FIRST DAY: Training budget; KKM - monthly ticket (80% covered by us); Life Insurance (Generali); MultiKafeteria (Benefit System); Private healthcare (LuxMed); Attractive Referral Program.
WHAT YOU WILL NEED: IT background; Problem solving skills; Advanced English; Customer focus; Experience in help desk /customer service.
IT'S GOOD IF YOU ALSO HAVE: Experience in using Service Management tools (Service-now/HPSM/JIRA/other); SQL knowledge.
We are looking for Application Specialist with hands-on help desk experience and troubleshooting skills.
WHAT WE WILL GIVE YOU FROM YOUR VERY FIRST DAY: Training budget; KKM - monthly ticket (80% covered by us); Life Insurance (Generali); MultiKafeteria (Benefit System); Private healthcare (LuxMed); Attractive Referral Program.
,[Providing 3rd line functional and technical advice to internal end-users; , Troubleshooting application issues; , Resolving and escalating issues in the Service Management tool; , Cooperating with other company support teams; , Supporting new version releases; , Running trainings for application Super Users; , Writing knowledge base articles. ]
Requirements: Jira, SQL, ServiceNow Additionally: Training budget, Private healthcare, Remote work, Employee referral bonus, Life insurance, Sport subscription, International projects, Free coffee, Bike parking, Playroom, Shower, Free snacks, Free beverages, No dress code, In-house trainings.
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