Technical Support Specialist with Hands-on Expertise
2 semanas atrás
We are seeking a skilled Application Specialist to join our team at Avenga. With hands-on help desk experience and strong troubleshooting skills, you will provide technical advice and support to internal end-users.
Job DescriptionThe ideal candidate will have an IT background, problem-solving skills, and advanced English language proficiency. Experience in using Service Management tools and SQL knowledge is also highly valued.
Responsibilities:- Providing 3rd line functional and technical advice to internal end-users;
- Troubleshooting application issues;
- Resolving and escalating issues in the Service Management tool;
- Cooperating with other company support teams;
- Supporting new version releases;
- Running trainings for application Super Users;
- Writing knowledge base articles;
As a valued member of our team, you can expect:
- Training budget;
- KKM - monthly ticket (80% covered by us);
- Life Insurance (Generali);
- MultiKafeteria (Benefit System);
- Private healthcare (LuxMed);
- Attractive Referral Program;
- Jira, SQL, ServiceNow;
In addition to a competitive salary, we offer:
- A training budget to help you grow professionally;
- A comprehensive benefits package, including life insurance and private healthcare;
- A flexible work environment that supports remote work arrangements;
- A generous referral program to reward your network;
- Free coffee, bike parking, playroom, and shower facilities;
- No dress code policy;
- Access to in-house trainings and development opportunities.
Based on industry standards and location, we estimate the salary range to be around €50,000 - €70,000 per year.
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