Technical Customer Support Specialist with German Language Expertise

Há 4 dias


Porto, Porto, Portugal Smart-Recruitments Tempo inteiro

Are you a highly skilled customer support professional fluent in German and looking for a new challenge in Portugal?
About the Role:
We are seeking an experienced Technical Customer Support Specialist to join our team at Smart-Recruitments. In this role, you will be responsible for providing exceptional customer service to our clients via phone, chat, and email.

Key Responsibilities:
- Communicate effectively with customers in German, responding to their queries and concerns;
- Monitor and resolve cases efficiently to ensure quick resolution;
- Maintain high levels of customer satisfaction while representing our clients' brands;
- Develop and sustain strong relationships with partners, demonstrating empathy and professionalism;
- Work collaboratively with the team to achieve targets set by both the client and the company.

What We Offer:
- Comprehensive relocation support to Portugal;
- Competitive monthly salary (€3,500 - €4,200) based on experience and qualifications;
- Health benefits and various other discounts;
- Full training provided by certified instructors;
- Opportunities for career advancement and professional development;

Requirements:
- Fluency in German;
- Proficient English communication skills;
- Strong communication, interpersonal, and problem-solving abilities;
- Basic computer knowledge and technical skills;
- Ability to multitask effectively;
- Team-oriented with the ability to thrive in a fast-paced environment.



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