Customer Service For Viaplay

Há 1 mês


Lisboa, Portugal Viaplay Tempo inteiro

What you can expect As a customer service representative at Viaplay, you will handle user inquiries across various communication channels: voice, email, chat, and social media. What you'll do Registration and Sign in: Guide users through account setup and login issues; Streaming: Troubleshoot streaming quality, buffering, or content playback problems; App & Device support: Provide assistance on compatibility, installation, and device settings; Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues; Pause and Cancellation: Assist with subscription pauses or cancellations; Feedback: Collect and communicate user feedback for platform improvements. What you'll need Native Norwegian speaker; Fluency in English (B2 level mandatory); High school diploma required; Excellent communicationand interpersonal skills and team spirit; Able to handle confidential and/or highly sensitive information; Interest in Movies, Series, and Sports; Experience in Customer Service (preferred). Benefits Possibility of cooperation with leaders in various industries; Stable work and career progression; Investment in training and personal development; Health Insurance since day one in the company; Possibility to live in one of our apartments; Initial flight expensesrefund; Annually complementary return flight to your home country (within Europe); Free Portuguese language courses, sport activities, and organized events; Refer a Friend Program with attractive incentives; Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more. #J-18808-Ljbffr



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