Customer Service Representative
4 semanas atrás
At Viaplay, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our users across various communication channels.
Key Responsibilities:
- Registration and Sign-in: Assist users with account setup and login issues.
- Streaming: Troubleshoot streaming quality, buffering, or content playback problems.
- App & Device Support: Provide assistance on compatibility, installation, and device settings.
- Account and Payment: Help users manage subscriptions, update payment methods, and resolve billing issues.
- Pause and Cancellation: Assist with subscription pauses or cancellations.
- Feedback: Collect and communicate user feedback for platform improvements.
Requirements:
- Native Swedish speaker.
- Fluency in English (B2 level mandatory).
- High school diploma required.
- Excellent communication and interpersonal skills and team spirit.
- Able to handle confidential and/or highly sensitive information.
- Interest in Movies, Series, and Sports.
- Experience in Customer Service (preferred).
What We Offer:
- Possibility of cooperation with leaders in various industries.
- Stable work and career progression.
- Investment in training and personal development.
- Health Insurance since day one in the company.
- Possibility to live in one of our apartments.
- Initial flight expenses refund.
- Annually complementary return flight to your home country (within Europe).
- Free Portuguese language courses, sport activities, and organized events.
- Refer a Friend Program with attractive incentives.
- Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops, and much more.
About Us:
Viaplay is a leading streaming service provider, and we're committed to delivering exceptional customer experiences. Our team is passionate about providing top-notch support to our users, and we're looking for like-minded individuals to join our team.
Language: English
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