Customer Service Team Lead
2 semanas atrás
Are you a German speaker looking for a new challenge in sunny Lisbon?We are currently recruiting a Customer Service Team Lead, for our I-Gaming client for the office in Parque das Nações, Lisbon. Descrição/Funções Role PurposeTo lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses.Key ResponsibilitiesOverall accountability and responsibility for the teams performance.Responsible for direct leadership, supervision, development and engagement of 16-22 Advisors and Senior Advisors to deliver excellence in Customer Service.Monitor and deliver individual and team performance and development reviews.Conducts regular one to one to one meeting with team members.Responsibility for achieving and reporting on Operational KPIs service levels, handle times and abandonment levels.Work with the Contact Centre Manager to oversee the training and development of all employees.Maintain a team Quality & Assurance score that meets the department KPI for each period outlined in the annual objectives. Requisitos - Fluent in German and English;- Previous experience in team leading a team of customer service.- Good comunication skills. Oferece-se - Direct contract with the client company;- Base Salary Food allowance Annual bonus;- hybrid working method (2 days at home); Clique aqui para se candidatar
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Customer Service Team Lead
4 semanas atrás
Lisboa, Portugal AUTO1 Group Tempo inteiro**Company Description** Who are we?** AUTO1 Group is a leader in the Digital used car market worldwide. We are a German company, we are present in more than 30 countries, with more than 5000 employees of all nationalities. We are the largest international used car network in Europe: we have more than 30,000 cars in stock that are bought and sold through...
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Customer Service Team Lead
Há 1 mês
Lisboa, Portugal Speakit Tempo inteiro**Role Purpose**: To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses. **Key Responsibilities** - Overall accountability and...
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Customer Service Team Lead – German, Lisbon
2 semanas atrás
Lisboa, Portugal Adecco Recursos Humanos Tempo inteiroAre you a German speaker looking for a new challenge in sunny Lisbon? We are currently recruiting a Customer Service Team Lead for our I-Gaming client for the office in Parque das Nações, Lisbon.Descrição/Funções:Role Purpose: To lead, coach, and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and...
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Emea Team Lead, Customer Experience
4 semanas atrás
Lisboa, Portugal Daolaunch Tempo inteiroEMEA Team Lead, Customer Experience (CX)MoonPay is looking to hire an EMEA Team Lead, Customer Experience (CX) to join their team. This is a full-time position that can be based in Dublin, Lisbon, or London.MoonPay - A financial technology company that builds payments infrastructure for crypto.Please let MoonPay know you found this position on Cryptocurrency...
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(Senior) Team Lead Customer Strategy
Há 1 mês
Lisboa, Portugal Emma – The Sleep Company Tempo inteiro**Ready to lead, disrupt and reinvent the sleep industry?** We are **Emma - The Sleep Company**. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members representing over 65...
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Global Shares
4 semanas atrás
Lisboa, Portugal JPMorgan Chase & Co Tempo inteiro**JOB DESCRIPTION** Responsibilities** - Present Service Desk solutions to Internal teams, customers and Partners, potentially at senior executive level - Identify enhancements and/or opportunities to improve existing service desk policies and procedures as well as document risks associated with our processes or systems. Assist in the development/improvement...
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Qa Team Lead
Há 7 dias
Lisboa, Portugal Wireit Tempo inteiroWIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals.We are currently looking for a QA Team Lead to join our team.Required skills:Degree in Computer Engineering or similar;Min. 4 years of experience as a...
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Oracle Experience Customer
4 semanas atrás
Lisboa, Portugal Winprovit Tempo inteiroWe have a challenge for you Oracle Experience Customer (OEC) OCX | Team Lead - Remote Work What we are looking for: - Higher education in Engineering and similar; - Experience in Oracle Engagement Cloud - Knowledge in Oracle Experience Customer (OEC) OCX - Team Leadership Experience - Knowledge of Native Portuguese Language - Good communication skills in...
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Qa Team Lead
Há 6 dias
Lisboa, Portugal Wireit Tempo inteiroWIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals.We are currently looking for a QA Team Leadto join our team.Required skills:Degree in Computer Engineering or similar;Min. 4 years of experience as a...
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Customer Experience Team Manager
Há 1 mês
Lisboa, Portugal Catawiki Tempo inteiroWho we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...
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German UBEReats Team Lead, Lisbon Coe
4 semanas atrás
Lisboa, Portugal Uber Tempo inteiro**About the Role** *** **What You'll Do** - Lead performance and get results: You will analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results. -...
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Grc Team Lead
3 semanas atrás
Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroRandstad operates in Portugal and in the world as a leader in the human resources area for several business sectors. Randstad was challenged by Minsait an Indra company to fill in a team lead information security position. responsabilidades chave Head of the GRC consulting team Enhance the development of the unit and push the offer Unit, team and projects...
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Grc Team Lead
3 semanas atrás
Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroRandstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.Randstad was challenged by Minsait an Indra company to fill in a team lead information security position.responsabilidades chaveHead of the GRC consulting teamEnhance the development of the unit and push the offerUnit, team and projects...
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Grc Team Lead
3 semanas atrás
Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiroRandstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.Randstad was challenged by Minsait an Indra company to fill in a team lead information security position.responsabilidades chaveHead of the GRC consulting teamEnhance the development of the unit and push the offerUnit, team and projects...
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Development Team Lead
1 semana atrás
Lisboa, Portugal Multipessoal Tempo inteiroEstamos a recrutar um Development Team Lead para uma conceituada instituição financeira. - Coordenação técnica de equipa; - Organização e distribuição de tarefas; - Controlo de qualidade das entregas; - Participação no desenho da arquitetura aplicacional de soluções (desenho e controlo de implementação). - Conhecimento consolidados em...
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Technology Team Lead
4 semanas atrás
Lisboa, Portugal TUI Tempo inteiroTUI Group is the world’s number one integrated tourism business. Colleague Compute is a global team within TUI technology responsible for effective delivery of all the common IT services our colleagues need to provide excellent service to our customers. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery...
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Consultor Imobiliário(Remax Team) Com Ou Sem Experiência F/M
2 semanas atrás
Lisboa, Portugal Remax Team Tempo inteiroA vaga é para início imediato. ***Residentes em Portugal.***Temos a oportunidade e a carreira ideal para si.Connosco terá a liberdade para definir o seu futuro, sempre com o apoio de uma equipa qualificada, com a estrutura Remax Team, motivada e inovadora.O que precisa de ter:• Espírito empreendedor• Foco no resultadoO que oferecemos:• Uma...
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Android Team Lead
Há 4 dias
Lisboa, Lisboa, Portugal BRIGHTWIZARD, S.A. Tempo inteiroAs the Android Team Lead, you will be instrumental in spearheading the advancement of cutting-edge Android applications. Your main duty will involve guiding and motivating a team of proficient Android developers, nurturing a culture of ingenuity, teamwork, and top-notch performance.We are looking for someone with a background in computer science, with at...
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GRC team lead
3 semanas atrás
lisboa ou porto., Portugal Randstad Portugal Tempo inteiroRandstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.Randstad was challenged by Minsait an Indra company to fill in a team lead information security position.responsabilidades chaveHead of the GRC consulting teamEnhance the development of the unit and push the offerUnit, team and projects...
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.Net Team Lead
2 semanas atrás
Lisboa, Portugal Innowave Tempo inteiroInnoWave is looking for a .Net Team Lead to integrate our teams and support our clients, based in Lisbon - Portugal. .Net Team Lead Responsibilities Build robust, performant and high scalable, flexible solutions Participate in the technical design of the solution based on business requirements gathered and analyzed by analysts Participate in the project...