(Senior) Team Lead Customer Strategy
2 meses atrás
**Ready to lead, disrupt and reinvent the sleep industry?**
We are
**Emma - The Sleep Company**. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, Shanghai and Mexico City.
**What you'll do**:
- Lead projects to continuously develop customer, pre sales and post sales strategies.
- Define network of partnerships; contracts and service level agreements (SLA).
- Analyze the relevant customer metrics incl. quality, cost ; revenue management by creating reports and initiatives to improve processes and participate in management steering meetings.
- Develop our Customer Strategy Team by being self-reliant in making decisions concerning your area and your team.
- Support recruiting of new customer strategy team members and offer guidance to our countries in their specifics needs; quality analysts, contact center, sales strategies.
- Work cross-functionally with other teams to ensure smooth running of customer strategy operations
- Work in an international environment.
- Initiate project to improve revenue, optimize cost and efficiency
- Lead project and people that directly impact more than 30 markets across the globe and a few millions of customers :)
**Who we're looking for**:
- You have experience in areas of customer strategy, sales, business development or in customer success and automation.
- You have exceptional communication, interpersonal skills.
- Your negotiation skills have a firm proof of concept
- You are fluent in English
- You have knowledge of working with CRMs, project management tools & solutions are an advantage.
- Working with MS-Office is not unknown to you
- You are passionate about customer insights.
- You are an open-minded team player
- You have analytical skills and learn quickly
- You like to take on responsibility and can work independently
- You like to travel and meet new people
- You want to manage talents in a fast growing environment
**What we offer**:
- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
- To work and learn from experts in diverse fields and get to know your team members at exciting company events.
- A friendly environment in our Lisbon office. Your dog can join as well
- All the tools you need to build up your project and to reach your targets
- Always something to do, to learn. We swap team often to share best practices
**Become an Emmie**
Emma is transforming the world of sleep
- **and we want the highest performing people to help us pull it off. **We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.
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