Team Lead Customer Excellence

Há 1 mês

Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
What you'll doDevelop our Customer Strategy Team by being self-reliant in making decisions concerning your area and your teamLead projects to continuously develop customer, pre sales and post sales strategies.Work cross-functionally with other teams to ensure smooth running of customer strategy operationsInitiate projects to improve revenues, optimize cost and efficiencyLead projects and people that directly impact more than 30 markets across the globe and a several million customers Who we're looking forYou have experience in areas of (customer) strategy, sales, business development or in customer success and automationYou have exceptional communication, interpersonal skillsYour negotiation skills have a firm proof of conceptYou are fluent in English You have knowledge of working with CRMs, project management tools & solutions are an advantage.Working with MS-Office is not unknown to youYou are passionate about customer insights.You are an open-minded team playerYou have analytical skills and learn quicklyYou like to take on responsibility and can work independentlyYou like to travel and meet new peopleYou want to manage talents in a fast growing environmentWhat we offerA combination of personal and company growth to accelerate your career and help you reach your goals.The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.To work and learn from experts in diverse fields and get to know your team members at exciting company events.A friendly environment in our Lisbon office. Your dog can join as well All the tools you need to build upyourprojectand to reach your targetsAlways something to do, to learn. We swap team often to share best practicesBecome an Emmie Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible

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