Customer Service Team Lead
2 semanas atrás
**Company Description** Who are we?**
AUTO1 Group is a leader in the Digital used car market worldwide. We are a German company, we are present in more than 30 countries, with more than 5000 employees of all nationalities.
We are the largest international used car network in Europe: we have more than 30,000 cars in stock that are bought and sold through our brands in Portugal, through our channels:
As part of our expansion, we are strengthening our team with a **Customer Service Team Lead.**
Role:
- Lead and motivate a customer service team to provide exceptional service to every customer;
- Develop and implement customer service policies and procedures;
- Manage and resolve complex customer complaints and inquiries;
- Monitor team performance and report on metrics;
- Coach and mentor team members for career development;
- Collaborate with other departments to ensure a consistent and high-quality customer experience.
What are we looking for?:
- Minimum 3 years of experience in customer service leadership roles;
- Bachelor Degree in Business Administration, Communications, or a related field;
- Hands-on mentality, a strong customer orientation as well as flexibility in constantly tackling new challenges;
- Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders;
- Portuguese native and fluency in English.
What do we offer?
- 1 year contract, with possibility of renewal;
- Gross Fixed salary 1157x 14 months + Performance bonus 485€ x14 months;
- Meal allowance: 7,63€/day.
Corporate benefits:
- Card Coverflex: Meal allowance card with which you can enjoy various tax exemptions;
- Birthday as a day off;
- Dynamic and constant learning environment.
Schedule:
Monday - Friday from 08.30am to 17.30pm (1h of lunch time);
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