Customer Support Team Lead
7 meses atrás
Come on board with Neo Group Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
We are looking for a Customer Support Team Lead to join our Customer Support team in Brazil.
***Your Role**:
***:
- Manage and lead a team of Customer Service Representatives, providing guidance and support.
- Monitor team performance to ensure high-quality customer service.
- Conduct regular team meetings and provide training and development opportunities.
- Collaborate with other Team Leads to ensure consistency in service delivery.
- Address and resolve any team-related issues.
- Implement strategies to achieve team and individual performance goals.
- Ensure your team adheres to company policies and customer service standards.
**Requirements**:
What We Need From You:
- _Proven experience in a supervisory role within customer support._
- _Strong leadership and team management skills._
- _Ability to motivate and inspire a team._
- _Excellent communication skills in English._
- _Proficient in handling escalated customer issues._
- _Knowledge of customer service best practices and metrics._
**Benefits**
- Remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Salary and bonuses based on your performance.
- 5-day work week.
- Learning opportunities. Career growth prospects.
Why Neo Group?
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our CAREERS SITE, follow us on INSTAGRAM, and engage with us on LINKEDIN.
Commitment to Diversity:
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