Customer Support Specialist

4 meses atrás


Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

Position: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits Use cheat sheets, guides and protocols provided during the training Ensure customer satisfaction and provide professional customer support Identify when the issue should be re-assigned to another department Collaborate with other agents or teams in case of more complex cases Document each action taken in a CRM system in detail REQUIREMENTS: Native/near native of Dutch/Flemish language, both oral and written. Fluent in English (at least B2 level) At least one year of proven customer communication experience (E-mail & Phone) Ability to cover 3 day shifts rotation including weekends Accurate, efficient, and respectful communication manner Problem-solving and critical thinking skills A resourceful and stress-resilient personality that can adapt and remain calm in all situations Social Media Savviness Strong working knowledge of external systems and PC based internet and software applications (e.G. internet, Microsoft Office) BENEFITS: Lunch vouchers Transportation vouchers Life insurance, health insurance Dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Relocation support#J-18808-Ljbffr



  • Lisboa, Portugal Customer Labs Tempo inteiro

    Are you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Position: Dutch/Flemish Customer Support Specialist Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About Our CompanyAt Customer Labs, we help businesses modernize technology, reimagine processes, and transform experiences to stay ahead in a fast-changing world. We're committed to delivering exceptional customer support that meets the evolving needs of our clients.Salary DetailsWe offer a competitive salary of € 50,000 per annum, plus a performance-based...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Position: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Italian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...


  • Lisboa, Portugal Customer Labs Tempo inteiro

    Italian-speaking Customer Service Specialist (Search Engine) Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Umbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join their team in Lisbon, Portugal. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and support.About the RoleThe successful candidate will be responsible for...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. The ideal candidate will have native or fluent German language skills and excellent communication abilities in English (at least B2 level).We offer an excellent remuneration package based on experience, skills, and performance. As a customer...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    Customer Support Specialist OpportunityWe are seeking a highly skilled and Italian-speaking Customer Support Specialist to join our team at Customer Labs. This role will be based in Lisbon or remote, with flexible working hours and a competitive salary package.About the RoleThis is an exciting opportunity for an Italian-speaking professional to provide...

  • Customer Support Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is a leading employer in the sports betting and gaming sector, offering an exciting opportunity for a Customer Support Specialist to join our team. About UsWe are a dynamic company with a passion for delivering exceptional customer experiences. Our vision is to create a diverse, equitable, and inclusive future for our people and the wider...


  • Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Job OverviewThe Accs - Ares Customer Care Solutions GmbH seeks a Dutch/Flemish Customer Support Specialist to join its team in Lisbon, Portugal. This is a full-time position with a salary of approximately €25,000 per year.About the RoleThis position involves assisting customers of a video streaming platform using multiple communication channels (phone...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job Title: Global Customer Support SpecialistLocation: Portugal (Remote)Company Overview:We are a leading provider of cross-border talent solutions, and we're seeking skilled customer support professionals to join our team as Global Customer Support Specialists. This role offers the flexibility to work from anywhere in Portugal, providing exceptional service...


  • Lisboa, Portugal Cluster OSL Tempo inteiro

    **Join the Revolution as a Customer Support Specialist at Cluster!** We go beyond the ordinary - not just a company; we're a thriving community on a mission to elevate our team and conquer new horizons. Since our humble beginnings in 2020 with three passionate minds, we've evolved into a powerhouse of 300+ experts in Lisbon, and now, our magic extends to...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    We are seeking a highly skilled and experienced Dutch speaking customer support specialist to join our Umbrella Functional Consulting & Support Team.Job DescriptionThe ideal candidate will be responsible for managing reservations, resolving requests and complaints, and providing excellent customer service to our clients. You will work closely with our team...


  • Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Job Title: Customer Support ProfessionalWe are seeking a highly skilled and fluent Dutch/Flemish language specialist to join our customer support team in Lisbon, Portugal. As a Customer Support Professional, you will be responsible for providing exceptional service to our clients, handling their inquiries, and resolving issues efficiently.Key...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Job SummaryWe are seeking a highly skilled Global Customer Support Specialist to join our team at Cross Border Talents. As a remote customer advisor, you will play a vital role in delivering exceptional customer service in multiple languages.


  • Lisboa, Portugal Exalta Global Tempo inteiro

    **Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - GERMAN** We’re looking for a German speaking Customer Support / Experience Specialist....


  • Lisboa, Portugal Black Box Talent Solutions Tempo inteiro

    **Join the Revolution as a Customer Support Specialist!** We go beyond the ordinary - not just a company; we're a thriving community on a mission to elevate our team and conquer new horizons. Since our humble beginnings in 2020 with three passionate minds, we've evolved into a powerhouse of 300+ experts in Lisbon, and now, our magic extends to enchanting...

  • Customer Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Personalbüro U. Herrmann Tempo inteiro

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Personalbüro U. Herrmann. As a key member of our support staff, you will be responsible for providing exceptional technical assistance to our clients.About the RoleThis is a fantastic opportunity for an experienced customer support professional to take their career...


  • Lisboa, Portugal Exalta Global Tempo inteiro

    **Exalta Global | Connecting extraordinary talent to brilliant ideas, anywhere.** Our mission is to value the individual’s professional potential and provide the best recruitment experience to companies around the world. **CUSTOMER SUPPORT / EXPERIENCE SPECIALIST - ITALIAN** We’re looking for an Italian speaking Customer Support / Experience...