Customer Support Specialist
3 meses atrás
Position: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits Use cheat sheets, guides and protocols provided during the training Ensure customer satisfaction and provide professional customer support Identify when the issue should be re-assigned to another department Collaborate with other agents or teams in case of more complex cases Document each action taken in a CRM system in detail REQUIREMENTS: Native/near native of Dutch/Flemish language, both oral and written. Fluent in English (at least B2 level) At least one year of proven customer communication experience (E-mail & Phone) Ability to cover 3 day shifts rotation including weekends Accurate, efficient, and respectful communication manner Problem-solving and critical thinking skills A resourceful and stress-resilient personality that can adapt and remain calm in all situations Social Media Savviness Strong working knowledge of external systems and PC based internet and software applications (e.G. internet, Microsoft Office) BENEFITS: Lunch vouchers Transportation vouchers Life insurance, health insurance Dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Relocation support#J-18808-Ljbffr
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French-Speaking Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, Portugal French-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...
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French-Speaking Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroAre you sure you want to apply for this vacancy without completing your profile? Update your profile here.Lisbon, PortugalFrench-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a French-speaking Customer Support Agent for their Lisbon office.Your Tasks:Communicate with customers using...
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Digital Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
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Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support Specialist Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
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Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)Identify issues the clients are facing, handle complaints, provide solutions and...
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Customer Support Fr/Es Speaker @ Movework
4 semanas atrás
Lisboa, Portugal Support Tempo inteiroCustomer Support FR/ES Speaker @ MoveWORK To respond to incoming requests from platform users via the various communication channels;Responsibilities:Follow up requests until they are resolved in accordance with the internal process;Respond quickly and effectively to emergencies and reassure customers in the event of a problem;Escalate any difficulties...
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Customer Service Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiro**Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...
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Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCustomer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.About the Role:As a Customer Support Specialist, you will be responsible for delivering...
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German-Speaking Customer Support Specialist
3 meses atrás
Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using various...
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Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistAt RoomRaccoon, we're looking for a skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients across Europe, USA, and Africa.Key Responsibilities: Provide high-quality assistance to clients via email, phone, and...
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Customer Support Specialist
4 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: Dutch/Flemish Customer Support SpecialistLocation: Lisbon, PortugalEmployment type: Full-timeDUTIES AND RESPONSIBILITIES: Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat) Identify issues the clients are facing, handle complaints, provide solutions...
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Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Work International Tempo inteiroCustomer Support SpecialistWork International is seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for handling customer inquiries and issues in a friendly and professional manner via email, chat, and phone.Key Responsibilities:Provide excellent customer...
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Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroJob Title: Customer Support SpecialistAbout the Job:We are working with a leading multinational technology business to recruit a Dutch-speaking Customer Support Specialist for their office in Lisbon. The successful candidate would support customers who own a premium membership of a streaming platform.Key Responsibilities:* Communicate with customers via...
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Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal SupportYourApp Tempo inteiroAre you passionate about delivering exceptional customer experiences?We're looking for a skilled Customer Support Specialist to join our team at SupportYourApp, a leading Support-as-a-Service company.As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our clients via various communication channels.Key...
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Italian-Speaking Customer Service Specialist
3 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine)Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
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Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistRoomRaccoon is seeking a highly skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and retention.Key Responsibilities:Provide professional, personalized support to clients via...
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Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAbout the Role:We are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.Key Responsibilities:Provide top-notch customer support and assistance in European PortugueseDevelop and...
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Italian-Speaking Customer Service Specialist
3 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroItalian-speaking Customer Service Specialist (Search Engine) Workster supports a leading BPO player in the industry in their pursuit to increase their Italian-speaking Customer Service Team for the world's largest search engine.As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical...
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Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiroCustomer Support SpecialistA challenging opportunity has arisen for a Customer Support Specialist to join our team at Adecco Prestação De Serviços, Lda. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to clients via phone, email, or chat. You will work closely with our team to resolve...
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Customer Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroCustomer Support SpecialistRoomRaccoon is seeking a highly skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you will be responsible for providing exceptional support to our Benelux clients.Key Responsibilities:Provide professional, personalized responses to client queries via email, phone, and online...