Customer Service Team Lead Emea
2 meses atrás
Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
**We are looking for**:
**As the Customer Service Team Leader responsible for the EMEA region, you will lead the team ensuring day-to-day operational execution of the Sales process, and will work with the Customer Service Manager to identify and implement improvements in daily operational processes. It will be your responsibility to work through the team with management support to deliver customer satisfaction. Also in conjunction with the CS Manager, you will prepare and lead the review of Service performance with the business line leaders within the zone**
**We count on you for**:
**Managing the day-to-day activities of a team of Customer Service Representatives (CSRs), ensuring the members are appropriately trained**Ensuring customer satisfaction and effective delivery of service to all levels of internal and external customers as well as the continuity of business**Understanding the expectations of the business and the role of each contributor**Owning specific aspects of Continuous Improvement and other projects as defined by Supply Chain strategies to solve complex situations**Leading service reviews with the business line leaders on a regular basis**
**You can count on us for**:
**You will bring**:
**Education and experience requirements**2 to 4 years experience in a similar role**-
**Confirmed supervisory and people management experience**
**Essential Skills**Fluent/Native English**Excellent communication, coordination, initiative, and collaboration skills**Acute customer centricity**Ability to manage projects**Microsoft Excel / Google Suite proficiency**SAP and SalesForce knowledge preferred**
**You will get**:
**Competitive salary**Health insurance**Life insurance**16 weeks of maternity/paternity and co-parenting leave**Training Platform for all employees**Free language courses (24 languages available)**Free Well-Being sessions (physical and psychological)**
**Additional information**:
**Location: Lisbon**Hybrid working model: at least twice a week onsite**
About us
LI-SB1 #LI-Hybrid #middle
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