EMEA Operations Manager

Há 1 mês


Lisboa, Lisboa, Portugal Goalseek Tempo inteiro

About the Role:

EMEA Operations Manager - Join Goalseek in a challenging and rewarding role as EMEA Operations Manager. This position is responsible for operating educational tours in the EMEA region, ensuring the highest level of customer satisfaction and operational efficiency.

Key Responsibilities:

  • Operations: Oversee the day-to-day operations of educational tours in the EMEA region, ensuring seamless execution and high-quality delivery.
  • Management: Lead a team of in-country and remote staff, providing guidance, support, and development opportunities to drive success.
  • Safety: Ensure all trips run according to Goalseek's safety management systems, managing larger emergencies in coordination with the global emergency team.
  • Budgeting: Oversee regional budgets and manage financial aspects of tours, ensuring cost-effectiveness and quality.
  • Product Development: Support the development of new products by integrating feedback and local insights to enhance the educational travel experience.
  • Adventure Leaders: Identify, train, and allocate Adventure Leaders for our tours, ensuring the highest level of expertise and customer satisfaction.
  • Emergency Management: Handle on-tour emergencies in the region, ensuring incident management in line with Goalseek's Safety Management system, with support from the global emergency team.

Requirements:

  • Proficiency in one or more European languages.
  • Destination knowledge of countries in Europe, the Middle East, and Africa.
  • Sports tours knowledge, as this is a growing area of interest for Goalseek.
  • At least 3 years' experience operating educational tours or similar travel experiences.

What We Offer:

Goalseek is a rapidly growing company in the educational travel industry, offering a fun, supportive, and dynamic work environment. We are committed to investing time in our team members to allow them to succeed and grow professionally during their time with us.



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