EMEA Shared Services Operations Manager

Há 6 dias


Lisboa, Lisboa, Portugal Synopsys, Inc. Tempo inteiro

We are Synopsys, a driving force behind the innovations that shape our lives and connections. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.

You are a dynamic and results-driven HR professional with a passion for optimizing HR processes and enhancing employee experience. With a strong background in HR operations, you excel in managing shared service centers and leading teams to deliver exceptional service. Your expertise in compliance, process improvement, and data-driven decision-making sets you apart. You thrive in a fast-paced environment and are adept at navigating complex HR scenarios with a strategic mindset. Your excellent communication skills and ability to build strong relationships make you a trusted advisor to both employees and leadership. You are committed to continuous learning and development, always seeking innovative solutions to drive efficiency and scalability in HR operations.

**Key Responsibilities:**

  • Manage day-to-day administration of the HR Service Center, ensuring workflows and processes are completed timely, consistently, and accurately.
  • Act as key point of contact for EMEA related compliance and audit requests, escalations, and issue resolution.
  • Develop and maintain a business continuity plan and procedure; review, revise, and expand existing plans and protocols.
  • Implement shared service processes for EMEA that shape the employee lifecycle and are efficient, scalable, and compliant with all regulatory requirements.
  • Scale the Shared Service team to be proficient in leveraging automation and technology to enhance efficiency and accuracy.
  • Manage the centralized administration of HR records and employee life cycle documents from hire to post-employment, ensuring accurate processing, updating, and retention.
  • Collaborate with HR team and key stakeholders to recommend, develop, revise, scale, and implement process improvements to maximize digital transformation and efficiencies.
  • Provide coaching, technical expertise, and mentorship to the team on work techniques, best practices, and operational expertise.

**The Impact You Will Have:

  • Service Center optimization on work volumes, ticket queues, phone queues, and issue resolution for enhanced service quality.
  • Proactively managing risk to service quality and to monitor service responsiveness and accuracy across all channels.
  • Ensuring compliance with all regulatory requirements, minimizing risk and maintaining high standards of HR operations for the region.
  • Provide guidance to leadership on recommendations based on research, and implementing new approaches, policies, procedures, and tools with a focus on scaling the organization, especially for our EMEA region.
  • Coordinate with technology teams to prioritize tasks and enhance operational efficiencies.
  • Driving continuous improvement in HR service delivery, enhancing the overall employee experience and supporting business growth.

The estimated salary for this role is $90,000 - $120,000 per year, depending on location and experience. The total rewards include health, wellness, and financial benefits, catering to your needs.


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