Global Hr Shared Services Senior Manager

1 semana atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Company Overview

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At Phiture, we pioneered strategy consulting more than 50 years ago. As a global leader in our industry, we continue to innovate and redefine the market. We offer multiple career paths for the world's best talent to have a real impact on business and society.

We count on your authenticity, exceptional work, and strong integrity. In return, we are committed to supporting you in discovering the most fulfilling career journey possible and unlocking your potential to advance the world.

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About Our Team

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Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing, and IT. This diverse team of experts, operators, and specialists represent all levels from Partner to entry-level staff, operating across the globe in multiple countries.

As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next.

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Job Description

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You will lead and be accountable for the successful delivery of HR operational processes across various geographies. You will focus on continuous process improvement and expanding the scope of services delivered, while maintaining process KPIs and SLAs.

Partnering with Regional HR and other functional teams, you will facilitate, support, and execute organizational procedures and participate in transformational initiatives as needed.

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Responsibilities

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  • Lead and oversee all HR operational processes related to the employee lifecycle, ensuring alignment with regional compliances and organizational policies.">
  • Maintain and monitor service level KPIs and SLAs for all processes.">
  • Allocate work effectively to improve team productivity and ensure high efficiency, with mechanisms to measure performance metrics.">
  • Administer and maintain Workday data points to ensure 100% data accuracy and integrity.">
  • Manage and resolve escalated queries within defined timelines and organizational guidelines.">
  • Harmonize HR processes across business units/geographies and identify opportunities for optimization.">
  • Achieve targets and performance standards expected from the Shared Services organization.">
  • Participate in internal and external audits as required.">
  • Develop a future-focused HR Shared Services strategy to evolve the HR shared services function.">
  • Identify and implement service improvement activities using process improvement methodologies and innovative thinking.">
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Required Skills and Qualifications

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The ideal candidate should possess:

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  • Proven experience in leading and overseeing HR operational processes.">
  • Excellent communication and problem-solving skills.">
  • Ability to work collaboratively with cross-functional teams.">
  • Strong analytical and strategic thinking skills.">
  • Experience with Workday or similar HR systems.">
  • Knowledge of regional compliances and organizational policies.">
  • Ability to adapt to changing priorities and deadlines.">
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Benefits

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We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.

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Others

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This is an excellent opportunity to join our team and contribute to our mission of advancing the world through strategic operations leadership.



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