Multilingual Customer Service Team Lead

3 semanas atrás


Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

We are recruiting a Customer Service Team Lead to manage and support our team in Lisbon. Our client is seeking an experienced professional to oversee the quality of customer service for international health insurance plans.

This role involves managing and supervising a team of 6-12 employees, ensuring excellent customer experience and resolving any issues promptly. The ideal candidate will have fluent French and English language skills, as well as prior experience in customer service management and team leadership.

Key responsibilities include:

  • Managing a team of customer service representatives
  • Maintaining high-quality customer service standards
  • Resolving customer complaints and issues efficiently
  • Collaborating with the Regional Manager to set goals and objectives

The successful candidate will receive a permanent contract, continuous training opportunities, and the chance to work remotely after six months of seniority within the group. Additionally, they will be entitled to free family health and life insurance from day one, as well as a competitive salary.

Salary:** €35,000 - €45,000 per year (based on location and experience)**

Benefits:

  • Permanent contract
  • Continuous training opportunities
  • Remote work option after six months
  • Free family health and life insurance


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