Multilingual Customer Service Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative

At Cross Border Talents, we are looking for a multilingual customer service specialist to join our team in Lisbon.

We offer a competitive €25,000 - €35,000 per year, depending on experience, plus a comprehensive benefits package, including private health insurance and paid training.

About the Role
  • Respond to customer inquiries via phone, email, and chat, providing clear and effective solutions.
  • Assist with product-related questions, technical troubleshooting, and order management.
  • Escalate complex issues to the appropriate team when necessary.
  • Maintain a high level of customer satisfaction through proactive and personalized support.
Requirements
  • Native or fluent in Dutch (C2 level).
  • Strong communication skills in English (minimum B2 level).
  • Excellent problem-solving skills and attention to detail.
  • Ability to adapt to a rotational schedule, including weekends and public holidays.
What We Offer
  • A multicultural and dynamic work environment.
  • Opportunities for career growth within the company.
  • Competitive salary and comprehensive benefits package.
  • Private health insurance.
  • Paid training to help you excel in the role.


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