Customer Service Team Lead

Há 2 dias


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

At Buscojobs Portugal, we're seeking a highly skilled Customer Service Team Lead to join our team. In this key role, you'll be responsible for delivering exceptional service to our global clients.

Job Description

Lead a Team of Customer Service Representatives:

As a Customer Service Team Lead, you will lead a team of customer service representatives to deliver high-quality service to global customers. You will be responsible for managing the order process for all key accounts, including updates with customers, forecasting, and managing internal contacts.

Key Responsibilities:

  • Manage the order process for all key accounts
  • Monitor and analyse key performance indicators to drive continuous improvement
  • Manage escalated customer complaints and resolve them satisfactorily
  • Implement customer service protocols and procedures to ensure consistent service delivery
  • Coordinate with other departments to ensure seamless customer experiences
  • Undertake regular training and development sessions for the team

Requirements:

To succeed in this role, you'll need:

  • 3 years of team leading or 5 years in relevant operations expertise
  • Strong leadership skills and the ability to motivate a team
  • Excellent communication and interpersonal skills
  • Bilingual English and German, a minimum C1 level is required
  • A customer-focused approach and a strong desire to achieve customer satisfaction

Benefits:

We offer:

  • Hybrid working
  • A supportive and collaborative work culture
  • Opportunities for continuous professional development and career progression

Estimated Salary: €45,000 - €60,000 per annum, depending on experience.



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