Customer Service Team Lead
Há 2 dias
At Buscojobs Portugal, we're seeking a highly skilled Customer Service Team Lead to join our team. In this key role, you'll be responsible for delivering exceptional service to our global clients.
Job DescriptionLead a Team of Customer Service Representatives:
As a Customer Service Team Lead, you will lead a team of customer service representatives to deliver high-quality service to global customers. You will be responsible for managing the order process for all key accounts, including updates with customers, forecasting, and managing internal contacts.
Key Responsibilities:
- Manage the order process for all key accounts
- Monitor and analyse key performance indicators to drive continuous improvement
- Manage escalated customer complaints and resolve them satisfactorily
- Implement customer service protocols and procedures to ensure consistent service delivery
- Coordinate with other departments to ensure seamless customer experiences
- Undertake regular training and development sessions for the team
Requirements:
To succeed in this role, you'll need:
- 3 years of team leading or 5 years in relevant operations expertise
- Strong leadership skills and the ability to motivate a team
- Excellent communication and interpersonal skills
- Bilingual English and German, a minimum C1 level is required
- A customer-focused approach and a strong desire to achieve customer satisfaction
Benefits:
We offer:
- Hybrid working
- A supportive and collaborative work culture
- Opportunities for continuous professional development and career progression
Estimated Salary: €45,000 - €60,000 per annum, depending on experience.
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