Client Services Team Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Gi Group Tempo inteiro
About the Role

We are seeking a Client Services Team Lead to join our team in Lisbon, Portugal. As a key member of our dynamic operations team, you will be responsible for leading and supporting a team of 6-12 employees, ensuring exceptional customer service delivery in the international health insurance sector.

Responsibilities
  • Lead and support a high-performing team to achieve excellent customer satisfaction and efficient operations.
  • Monitor and analyze activity reports to track performance and identify areas for improvement.
  • Develop and implement process improvements to boost quality, efficiency, and timeliness.
  • Represent the company through presentations and meetings, showcasing expertise and knowledge.
  • Manage and resolve client complaints in a timely manner, ensuring customer satisfaction and loyalty.
Requirements
  • Proven experience in improving customer journeys, client services, or similar roles.
  • Demonstrated experience in a managerial role with a strong focus on customer satisfaction and team leadership.
  • Exceptional attention to detail, organizational skills, and a results-oriented mindset.
  • Adaptability, with the ability to build strong, trusted relationships with clients and colleagues alike.
  • A collaborative team player with excellent listening skills and a commercial mindset that drives success.
What We Offer
  • Permanent employment contract with a competitive salary package.
  • A hybrid work model for a balanced work-life approach, Monday-Friday, 8 AM - 7 PM.
  • Additional benefits, including health insurance and annual bonuses.
  • The opportunity to work for a well-established and reputable company in the Gi Group.

  • Software Team Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    About the RoleWe are seeking an experienced Software Team Lead to join our Software Engineering team at Team Global. As a key member of our team, you will play a vital role in leading the development of applications designed to streamline the management and sale of domain names, hosting, mail, and cloud services.ResponsibilitiesLead and Mentor: Guide...


  • Lisboa, Lisboa, Portugal team Tempo inteiro

    About CombellAs the market leader in hosting services, Combell has established itself as a one-stop partner for IT infrastructure, websites, and applications. With its extensive expertise, the company assists businesses in overcoming specific IT challenges or optimizing their existing infrastructure in terms of continuity, availability, security, and cost...


  • Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    About the RoleWe are seeking an experienced Software Engineering Team Lead to join our dynamic team at Team Global. As a key member of our software engineering team, you will play a vital role in leading the development of applications designed to streamline the management and sale of domain names, hosting, mail, and cloud services.Your ResponsibilitiesLead...

  • Senior Functional Team Lead

    4 semanas atrás


    Lisboa, Lisboa, Portugal Team It Tempo inteiro

    About the RoleWe are seeking a highly skilled Senior Functional Team Lead to join our team. As a key member of our organization, you will be responsible for leading our team of functional analysts and driving the delivery of high-quality projects.Key ResponsibilitiesLead a team of functional analysts in the delivery of projectsDevelop and maintain strong...

  • Nespresso Team Lead

    Há 1 mês


    Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    Job SummaryWe are seeking a skilled Team Lead to join our Nespresso team at Nestlé Business Services. As a Team Lead, you will be responsible for leading a team of CRC Coffee Specialists, ensuring high-quality standards and service for the Nespresso brand.Key Responsibilities- Lead a team of CRC Experts to provide high-quality business goals, role modeling,...

  • CRC Team Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

    {"header": "Role Summary", "content": "We are seeking a skilled Team Lead to oversee the day-to-day contacts of customers and maintain high-quality standards and service for Nespresso Brand.The ideal candidate will lead a team of CRC Experts, providing high-quality business goals, role modeling, and team management, including effective training and...

  • Scrum Master

    Há 1 mês


    Lisboa, Lisboa, Portugal Team It Tempo inteiro

    **About the Role**We are seeking a highly skilled Scrum Master to join our team at Team IT. As a Scrum Master, you will play a key role in helping us achieve our goals by facilitating effective team collaboration, ensuring smooth workflow, and promoting a culture of continuous improvement.**Key Responsibilities**Facilitate Scrum ceremonies and ensure team...


  • Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    The position of QA Service Lead at Team Global is a critical role that oversees the quality assurance processes across multiple SaaS businesses. This expert will provide guidance on QA best practices, tools, and methodologies to ensure high standards of software quality.Key Responsibilities:Advisory Role: Offer expert guidance on QA best practices, tools,...

  • Customer Service Team Lead

    3 semanas atrás


    Lisboa, Lisboa, Portugal Synnex Tempo inteiro

    Job Purpose:In our commitment to staying ahead of the curve, we're looking for a Customer Service Team Lead to drive high service standards and cultural alignment with local Portuguese values in our Iberian operations.Key Responsibilities:Team Supervision & Coordination: Oversee and support the Customer Service team, acting as a supervisor and a hands-on...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    Lead a Sales Team to SuccessAs a Sales Service Delivery Team Lead at TTEC, you will be responsible for leading a sales team through coaching, mentoring, and motivating using proven sales and leadership skills. You will develop key performance metrics and dashboards to help the sales team and operations focus on performance drivers.Key Responsibilities:Lead a...

  • Technical Team Lead

    Há 1 mês


    Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

    Job Description:Randstad Portugal is seeking a skilled Technical Team Lead to join our team. As a key member of our support team, you will be responsible for leading a team of technical professionals in providing exceptional support to our clients.Key Responsibilities:Lead a team of technical professionals in providing support to clientsMonitor systems to...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Job DescriptionA challenging opportunity has arisen for an experienced Global Business Services Team Lead to join a dynamic and collaborative environment at Michael Page Portugal. This role offers a unique chance to lead and develop a team of professionals, driving excellence in general ledger management, IFRS compliance, and SAP expertise.About the RoleThe...

  • Italian Team Lead

    4 semanas atrás


    Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

    About the RoleWe are seeking a skilled Team Lead to oversee a dynamic team in our Italian customer service operation. The ideal candidate will be responsible for managing and supporting a team of Customer Support Advisors to achieve performance targets and deliver exceptional customer service.Key ResponsibilitiesTeam Management: Supervise, mentor, and...

  • Italian Team Lead

    Há 1 mês


    Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

    Italian Team Lead - TelecomRed Frog Recruitment is seeking a highly skilled Team Lead to oversee a dynamic team in Lisbon, Portugal. As a Team Lead, you will be responsible for supervising, mentoring, and motivating team members to achieve performance targets and deliver exceptional customer service.Key Responsibilities: Supervise and manage a team of...


  • Lisboa, Lisboa, Portugal Team Global Tempo inteiro

    Role OverviewAs a Quality Assurance Service Lead at Team Global, you will be responsible for overseeing the quality assurance processes across multiple SaaS businesses. Your key responsibility will be to provide expert guidance on QA best practices, tools, and methodologies to the SaaS platforms, ensuring that they meet the required quality standards.Key...

  • Sales Team Lead

    2 semanas atrás


    Lisboa, Lisboa, Portugal Rival Tempo inteiro

    We're on the lookout for a sales team lead to join Rival in Lisbon. Our mission is to support sales and marketing teams with powerful tools that make everyday work faster and easier. As a leading provider of cloud-based software, we've grown from a small team to over 850 people across Europe and the US, representing more than 50 nationalities.Job...


  • Lisboa, Lisboa, Portugal team Tempo inteiro

    Company Overviewteam.blue is a comprehensive ecosystem of over 60 successful brands operating across 22 European countries. Our mission is to empower small and medium-sized businesses with expertise and services, catering to their online needs.Our portfolio encompasses traditional hosting services, including domain names, email, shared hosting, e-commerce,...

  • Technical Team Lead

    1 semana atrás


    Lisboa, Lisboa, Portugal Sky Group Tempo inteiro

    At Sky Group, we are seeking a highly skilled Technical Team Lead to join our software engineering team. This is a full-time position with an estimated annual salary of $124,000 - $160,000.About the RoleThe Technical Team Lead will be responsible for leading a team of software engineers in the development and maintenance of software applications. The...

  • Sales Team Lead

    2 semanas atrás


    Lisboa, Lisboa, Portugal EF Education First Tempo inteiro

    OverviewEF Portugal is a dynamic and international company seeking a highly skilled Sales Team Lead to join our team in Lisbon. As a key member of our sales department, you will be responsible for driving sales, marketing, and customer service activities.Job DescriptionThe ideal candidate will have 2-5 years of experience in sales, business development, or a...

  • Nespresso Team Lead

    Há 1 mês


    Lisboa, Lisboa, Portugal Nestlé Sa Tempo inteiro

    About the Role:Nestlé Business Services (NBS) is seeking a highly skilled Team Lead to join our CRC team. As a Team Lead, you will be responsible for leading a team of CRC Coffee Specialists, overseeing day-to-day customer contacts, and ensuring high-quality standards and service for the Nespresso Brand.Key Responsibilities: Lead a team of CRC Experts to...