Italian Team Lead

4 semanas atrás


Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

About the Role

We are seeking a skilled Team Lead to oversee a dynamic team in our Italian customer service operation. The ideal candidate will be responsible for managing and supporting a team of Customer Support Advisors to achieve performance targets and deliver exceptional customer service.

Key Responsibilities

  • Team Management: Supervise, mentor, and motivate team members to achieve performance targets.
  • Performance Monitoring: Track key performance indicators (KPIs) and conduct regular performance reviews.
  • Coaching and Training: Provide ongoing coaching and training to team members to enhance their skills and improve customer interactions.
  • Client Interaction: Serve as the primary point of contact for client communications, addressing any escalated issues or concerns.
  • Process Improvement: Identify areas for improvement within processes and implement best practices to enhance efficiency and effectiveness.

What We're Looking For

We are seeking proactive and experienced individuals who meet the following criteria:

  • Proven experience in a Team Lead or supervisory role within a BPO or customer service environment.
  • Fluent in Italian and English, with excellent verbal and written communication abilities.
  • Strong leadership, coaching, and mentoring skills, with the ability to motivate and inspire a diverse team.
  • Comfortable using digital platforms and familiar with telecommunications technologies and customer service tools.

What We Offer

By joining our team, you'll enjoy a competitive salary with potential commissions, flexible work options, career growth opportunities, and a comprehensive benefits package.


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