Italian Team Leader for Social Media Video Content

1 dia atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Job Title: Italian Team Leader for Social Media Video Content

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About Sitel Corp.

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Sitel is a leading provider of customer experience solutions. We provide business process outsourcing (BPO) and call center services to businesses all over the world, including in Portugal.

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Job Overview:

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We are seeking an Italian-speaking Team Manager to lead our social media team. The ideal candidate will have excellent leadership and communication skills, as well as experience working with international teams.

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Responsibilities:

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  • Supervise a team of advisors to ensure they meet or exceed client/corporate goals.">
  • Counsel and motivate advisors by providing them with the necessary skills and knowledge to perform their job effectively.">
  • Work closely with the Operations Manager to ensure accurate and timely communication of any client issues.">
  • Maintain an environment that promotes teamwork and commitment among employees.">
  • Ensure actions from Employee Satisfaction surveys are implemented and continuously reviewed.">
  • Comply with regulatory, fair trading, and competition rules, as well as Health, Safety and Security responsibilities.">
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Requirements:

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To succeed in this role, you will need to have:

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  • Native or proficient level of Italian (mandatory).">
  • Proficient level of English (C1 and above).">
  • A minimum of 6 months of call center experience preferably as Team Manager or product specialist.">
  • Evidence of effective interpersonal, coaching, and leadership skills.">
  • Excellent telephone, keyboard, verbal, and written communication skills.">
  • Good numeric and verbal reasoning skills.">
  • Effective time management ability.">
  • The ability to organize and prioritize, set priorities, and multi-task.">
  • EU citizenship or valid work permit for Portugal.">
  • Availability to work from our site in Lisbon, Portugal, and willingness to relocate if necessary.">
  • Willingness to work 24/7 (40 hours/week).">
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Benefits:

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Competitive wages

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Paid professional training

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Employee discounts

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Private healthcare & dental insurance (after six months of employment)

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Growth opportunities through various development programs

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Fun and engaging company-wide initiatives, including our EverBetter wellness program

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Job stability

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Lifelong skills and experience

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Excellent work culture

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Go further with Foundever

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We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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Estimated salary: €25,000 - €35,000 per year, depending on experience and qualifications.



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