Global Customer Strategy Team Lead

2 semanas atrás


Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

**Ready to lead, disrupt and reinvent the sleep industry?**

We are
**Emma - The Sleep Company**. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, Shanghai and Mexico City.

**What you'll do**:

- Lead projects to continuously develop our customer strategy initiatives on our main areas of cost, quality and revenue.
- Grow our sales strategy with a with business development mindset.
- Define contracts and service level agreements (SLA) incl. negotiation with global outsourcing partners.
- Develop our Customer Strategy Team by being self-reliant in making decisions concerning your area.
- Create a long term strategy for the teams.
- Create impact on all Emma Markets and regions.
- Analyze the relevant metrics incl. quality management.
- Improve processes and participate in management meetings
- Define global location and partner outsourcing strategy
- Support recruiting of new customer strategy team members and offer guidance to grow them.
- Work cross-functionally with other teams, market, finance, operations and tech to ensure the collaboration and perfect alignment of our process to the operations.
- Work in an international environment.

**Who we're looking for**:

- You have significant experience in project management, operations, or even business development.
- You have exceptional communication, interpersonal skills and strong business sense.
- Your negotiation skills have a firm proof of concept
- You are fluent in English. Experiences in other languages are an advantage, but not essential
- You have knowledge of working with CRMs, helpdesks, project management tools & solutions are an advantage.
- Working with MS-Office is not unknown to you
- You are passionate about customer value.
- You are an open-minded team player
- You have analytical skills and learn quickly
- You like to take on responsibility and can work independently
- You like to travel and meet new people

**What Emma can bring you**:

- A combination of personal and company growth to accelerate your career and help you reach your goals.
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
- Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
- To work and learn from experts in diverse fields and get to know your team members at exciting company events.
- A friendly environment in our Frankfurt office. Your dog can join as well
- All the tools you need to build up your project and to reach your targets
- Always something to do, to learn. We swap team often to share best practices

**Become an Emmie**

Emma is transforming the world of sleep
- **and we want the highest performing people to help us pull it off. **We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.



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