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1 semana atrás

Lisboa, Lisboa, Portugal Importrust Tempo inteiro

Sobre a ImportrustA Importrust é uma empresa especialista em importação automóvel, criada em 2020 que permite que clientes em Portugal e Espanha comprem carros de qualquer concessionário na Europa, com um processo 100% fiável, sem falhas e chave na mão, garantindo que encontram as melhores ofertas e poupam dinheiro no seu carro de sonho.Somos líderes de mercado em Portugal, com mais de 2500 carros vendidos e mais de 36M€ de vendas de carros em 2024.O que torna a Importrust únicaNão deveria ser fácil no século XXI comprar um carro de qualquer país?Visão: Queremos ser o facilitador da compra de um carro usado dentro da Europa.Missão: Ser o parceiro do nosso cliente, na hora de fazer a 2a compra mais importante da sua vida.Principais indicadores da empresa+90.000 contactos de clientes interessados; +2500 carros importados em Portugal; Crescimento médio de 150% ao ano (3 anos); +70M€ vendas automóveis até à data; Poupanças para os clientes: +20M€; 4.8 em +780 avaliações GoogleSobre a PosiçãoO/A Car Customer Support Agent vai desempenhar um papel essencial na equipa de operações, de modo a garantir a melhor experiência de pós-venda aos nossos clientes.Data de início: AbrilFunçõesResponder prontamente às consultas dos clientes via telefone, e-mail e chat, oferecendo um atendimento profissional e cordial.Colaborar com a equipa interna e parceiros externos para garantir uma experiência de importação fluida e satisfatória, especialmente na experiência de pós-venda.Manter registros detalhados das interações com os clientes no sistema CRM.Ponto de Contacto com os Clientes, após a equipa comercial fechar o negócio; Garantir comunicação regular com os clientes, para assegurar que os mesmos estão descansados e atualizados em relação ao seu processo; Contribuir paramelhorias de processos e compartilhar insights sobre desafios recorrentes dos clientes.Candidato/a IdealExperiência em suporte ao cliente, de preferência nos setores de importação de veículos, automóvel ou logístico.Forte capacidade de resolver problemas e abordagem proativa para atender às preocupações dos clientes.Organização e ownership.Proficiente no uso de sistemas de CRM e ferramentas de suporte ao cliente.Excelentes capacidades de comunicação e de relacionamento interpessoal.Gostar de um ambiente de trabalho com um ritmo acelerado, responsabilidade e autonomia.Fluente em Português + Inglês (Francês e/ou Alemão = big plus).O que oferecemos?Salário competitivo de acordo com a posição; Horários de trabalho flexíveis em função das necessidades da empresa (2 dias teletrabalho); Escritório no centro de Lisboa.#J-18808-Ljbffr

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