Japanese Customer Support Agent

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a customer support agent is to support their activities by offering the best quality service to their customers while working with prestigious worldwide brands.
Your Role as a Customer Support Agent:Answer inbound calls and customer inquiries;Provide support and direction to customers, resolving customer service issues in a timely and empathetic manner;Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;Troubleshoot using open questions, support documents, and system training;Offer recommendations to common problems or frequently asked questions.Minimum Requirements:Citizen of the EU or Work Permit for Portugal;Fluency in Japanese (C1/C2 Level or Native);Good knowledge of English (B2 level);Typing Speed: 25 words per minute;Availability to work in rotating shifts;Good computer skills;Any kind of previous experience or contact with clients;Excellent communication skills;Good listening and empathy skills;Good time management skills;Team spirit and flexibility.Benefits:Competitive salary;Meal vouchers;Fixed-term, renewable employment contract;Private health insurance after 6 months of contract signature (in addition to the standard insurance);Sports activities and much moreOriginal job Japanese Customer Support Agent - Lisbon posted on GrabJobs. To flag any issues with this job please use the Report Job button on GrabJobs.
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