Customer Support Agent

Há 3 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Title: Customer Support Agent
Location: Lisbon, Portugal (On-Site)
Description: We are seeking a highly skilled Italian-speaking customer support agent to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to customers via phone, email, and chat. Your primary goal will be to ensure a positive experience and timely resolution of inquiries.

Key Responsibilities:

  • Assist customers by responding to inquiries and resolving issues efficiently.
  • Provide support in French, Italian, German, or Dutch when required.
  • Handle customer complaints and escalate issues when necessary.
  • Maintain accurate records of interactions in the system.
  • Work in a rotational shift schedule to ensure customer support availability.

Working Hours: Monday to Friday: 08:00 AM - 08:00 PM (Rotational shifts) Saturday & Sunday: 08:00 AM - 05:00 PM Days off: 2 days per week (Rotational)

Compensation Package:
  • Base Salary: €1,000 (per 14 months)
  • Performance Bonus: €120 (per 12 months)
  • Meal Allowance: €7.23 per day
  • Transport Allowance: €20 per month
  • Health Insurance: Available from Day 1 (employee contribution required for the first 6 months, free thereafter)

Additional Benefits:
  • Relocation Package (For Lisbon Only): Flight Reimbursement: Up to €400 (Economy class) after 6 months of employment.
  • Housing Support: Shared apartment for up to 12 months, with rent of €280 (all utilities included, deducted from salary).


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