Dutch Quality Analyst For A Video Game Brand
4 semanas atrás
.Dutch Quality Analyst for a Video Game Brand - Lisbon, PortugalWe are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily basis, by taping, listening to, reviewing and evaluating calls.Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills).Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring.Reports script problems or questions to appropriate areas.Assists our client in monitoring specific programs as needed.Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals.Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved.Provides relevant information for Monthly Quality Report.Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained.Acts at least half a day per week as CSR to keep up experience.Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.Takes personal responsibility to understand and comply with all company and client security requirements and policies.Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.To succeed in the role, you will need to have:Native or proficient Dutch spoken and in written (mandatory).Advanced level of English (at least C1) both verbal and written.Strong verbal and written communication skills.Good organization / time management skills.Ability to work with a variety of people from diverse backgrounds.Ability to make fair and consistent judgments and decisions.Ability to solve problems and offer suggestions.Ability to influence behavior.Effective project management.Ability to adhere to all organizational policies and procedures.Ability to give constructive feedback to CSRs which lead to performance improvement.Ability to organize, prioritize and multi-task.Good knowledge of effective scripting.Experience of relevant training and coaching techniques.Logical and objective approach to call assessment.Ability to provide feedback in a positive and supportive manner.Sales expertise would be a plus
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Dutch Quality Analyst For A Video Game Brand
2 meses atrás
Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal...
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Dutch Quality Analyst For A Video Game Brand
2 meses atrás
Lisboa, Portugal Sitel Corp. Tempo inteiroPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal...
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Dutch Quality Analyst For A Video Game Brand
4 semanas atrás
Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Quality Analyst for a Video Game Brand - Lisbon, PortugalWe are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will...
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Dutch Quality Analyst For A Video Game Brand
4 semanas atrás
Lisboa, Portugal Sitel Corp. Tempo inteiro.Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will...
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Video Game Tester
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Lisboa, Portugal GLBSTP TECHNOLOGIES, UNIPESSOAL LDA Tempo inteiroAre you interested in video games? Do you live in Portugal? If you answered yes to the previous questions, we have an opportunity for you. Who We Are GlobalStep is a trusted partner for the biggest names in gaming. We help them create amazing digital experiences for their players. Our team of experts has helped leading video game studios launch and...
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Dutch Speaking Quality Analyst
5 meses atrás
Lisboa, Portugal Careerxtra Tempo inteiro**Job Title: Dutch-Speaking Quality Analyst - Video Streaming Platform** **Location: Lisbon, Portugal** **We are looking for a talented Dutch-speaking Quality Analyst to join our growing team in the vibrant city of Lisbon, Portugal.** **Position Overview**: As a Dutch-Speaking Quality Analyst, you will play a crucial role in ensuring the seamless delivery...
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Dutch Video Content Analyst
5 meses atrás
Lisboa, Portugal Careerxtra Tempo inteiro**Job Title: Dutch-speaking video Content Analyst** **Location: Lisbon, Portugal** **Position Overview**: As a Dutch-Speaking Video Content Analyst, you will play a crucial role in analyzing and optimizing video content for our Dutch-speaking audience. Your responsibilities will include: **Responsibilities**: - Analyze and evaluate video content to ensure...
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Video Content Analyst
Há 1 mês
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Video Content Analyst for their offices in Lisbon. Position: Video Content Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Review user reports regarding website content...
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Video Content Analyst
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Lisboa, Portugal Sitel Corp. Tempo inteiroUkrainian Customer Advisor for a Video Game Brand - Lisbon, Portugal Do you want to be part of a team whose motto is Play Has No Limits? Are you Ukrainian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon ? So we have the perfect opportunity for you! Your future...
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Lisboa, Portugal Sitel Corp. Tempo inteiroUkrainian Customer Advisor for a Video Game Brand - Lisbon, PortugalDo you want to be part of a team whose motto is Play Has No Limits?Are you Ukrainian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you!Your future...
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Video Content Analyst
2 semanas atrás
Lisboa, Portugal Blu Selection Tempo inteiroAre you interested in social media? Do you like to watch small videos? If the answer is yes, then you must start your career in a globally present organization working as a Video Content Analyst. Do you want to learn more about social media regulation, digital freedom of speech, internal controls or maybe even learn about EU policy making? Apply now, and...
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Video Content Analyst
Há 1 mês
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Video Content Analyst for their offices in Lisbon. Position: Video Content AnalystLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES: Review user reports regarding website contentDaily...
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Dutch Back Office Advisor For A Video Game Brand
4 semanas atrás
Lisboa, Portugal Sitel Corp. Tempo inteiroCome and work with us. Do you want to be part of a team whose motto is Play Has No Limits?Are you Dutch native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you!Our client is a world market leader gaming brand of home video game consoles and production...
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Dutch Video Content Analyst
4 meses atrás
Lisboa, Portugal Recruit4Work S.L. Tempo inteiroAs a Video Content Analyst, the primary role involves evaluating and ensuring the quality, compliance, and appropriateness of video content. This position encompasses reviewing videos for adherence to guidelines, categorizing and tagging content, analyzing trends, collaborating with teams, and generating reports. Essential qualifications include strong...
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Video Content Analyst
2 meses atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe.We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client.Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.David...
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Dutch Video Content Analyst
3 meses atrás
Lisboa, Portugal Job Squad Tempo inteiroJoin our dynamic team as a Video Content Analyst in Lisbon, Portugal. As a vital part of our content moderation team, you will review user reports regarding video content on a streaming platform. Your role involves making well-balanced decisions to remove inappropriate content and resolve inquiries in adherence to defined policies and procedures. Tasks -...
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Lisboa, Portugal Sitel Corp. Tempo inteiroUkrainian Customer Advisor for a Video Game Brand - Lisbon, Portugal Do you want to be part of a team whose motto is Play Has No Limits?Are you Ukrainian native or fluent with strong English communication skills?Looking to make your career in a multicultural environment in the sunny and happy Lisbon ?So we have the perfect opportunity for you!Your future...
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Video Content Analyst
2 meses atrás
Lisboa, Portugal Blu Selection Tempo inteiroAre you interested in social media? Do you like to watch small videos? If the answer is yes, then you must start your career in a globally present organization working as a Video Content Analyst. Do you want to learn more about social media regulation, digital freedom of speech, internal controls or maybe even learn about EU policy making? Apply now, and...
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Video Content Analyst
4 semanas atrás
Lisboa, Portugal Blu Selection Tempo inteiroJob descriptionAre you interested in social media? Do you like to watch small videos? If the answer is yes, then you must start your career in a globally present organization working as a Video Content Analyst. Do you want to learn more about social media regulation, digital freedom of speech, internal controls or maybe even learn about EU policy making?...