Dutch Quality Analyst For A Video Game Brand
2 meses atrás
Dutch Quality Analyst for a Video Game Brand - Lisbon, PortugalWe are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will include:Monitors CSR's performance on a daily basis, by taping, listening to, reviewing and evaluating calls.Provides appropriate feedback to CSR's on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects (soft skills, product knowledge, systems skills).Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring.Reports script problems or questions to appropriate areas.Assists our client in monitoring specific programs as needed.Communicates with supervisors on program changes, and communicates CSR actions to supervisors for performance appraisals.Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved.Provides relevant information for Monthly Quality Report.Provides feedback to training department about issues arising from monitoring which have to be picked up when new agents are going to be trained.Acts at least half a day per week as CSR to keep up experience.Participates in monthly calibrating sessions to ensure that scoring skills and interpretation of calls are at the same level as that of other QARs.Takes personal responsibility to understand and comply with all company and client security requirements and policies.Ensures that all team members comply fully with the security policies and requirements of Foundever and client, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.To succeed in the role, you will need to have:Native or proficient Dutch spoken and in written (mandatory).Advanced level of English (at least C1) both verbal and written.Strong verbal and written communication skills.Good organization / time management skills.Ability to work with a variety of people from diverse backgrounds.Ability to make fair and consistent judgments and decisions.Ability to solve problems and offer suggestions.Ability to influence behavior.Effective project management.Ability to adhere to all organizational policies and procedures.Ability to give constructive feedback to CSRs which lead to performance improvement.Ability to organize, prioritize and multi-task.Good knowledge of effective scripting.Experience of relevant training and coaching techniques.Logical and objective approach to call assessment.Ability to provide feedback in a positive and supportive manner.Sales expertise would be a plus.Able to effectively use Microsoft applications (ie: Word, Excel, Powerpoint, Project, Outlook etc).Must hold EU citizenship or valid work permit for Portugal.Be a local candidate or willing to relocate to Lisbon, Portugal.Availability to work from our site in Santos.Education and experienceMinimum of 6 months working in BPO production or comparable customer service.Should be at least one certified/finalized professional education.Go further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply todayWatch this video to get a sneak peak of the job in action
#J-18808-Ljbffr
-
Dutch Quality Analyst For A Video Game Brand
3 meses atrás
Lisboa, Portugal Sitel Corp. Tempo inteiro.Dutch Quality Analyst for a Video Game Brand - Lisbon, PortugalWe are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will...
-
Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Quality Analyst for a Video Game Brand - Lisbon, PortugalWe are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will...
-
Dutch Quality Analyst For A Video Game Brand
3 meses atrás
Lisboa, Portugal Sitel Corp. Tempo inteiro.Dutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a Quality Analyst in this project, your daily responsibilities will...
-
Dutch Quality Analyst For A Video Game Brand
4 semanas atrás
Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Quality Analyst for a Video Game Brand - Lisbon, Portugal We are looking for a Dutch Quality Analyst to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues.As a Quality Analyst in this project, your daily responsibilities will...
-
Dutch Quality Assurance Specialist for Video Games
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Quality Analyst for a Video Game BrandWe are seeking a highly skilled Dutch Quality Analyst to join our team in Lisbon, Portugal. As a Quality Analyst, you will play a crucial role in ensuring that all external and internal requirements are met.Key Responsibilities:Monitor CSR performance on a daily basis, evaluating calls and providing feedback to...
-
Dutch Quality Assurance Specialist for Video Games
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Quality Analyst for a Video Game BrandWe are seeking a highly skilled Dutch Quality Analyst to join our team in Lisbon, Portugal. As a Quality Analyst, you will play a crucial role in ensuring that all external and internal requirements are met.Key Responsibilities:Monitor CSR's performance on a daily basis, evaluating calls and identifying areas for...
-
Dutch Quality Assurance Specialist for Video Games
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Quality Analyst for Video Game BrandWe are seeking a highly skilled Dutch Quality Analyst to join our team in Lisbon, Portugal. As a Quality Analyst, you will play a crucial role in ensuring that all external and internal requirements are met.Key Responsibilities:Monitor CSR performance on a daily basis, evaluating calls and identifying mistakes or...
-
Dutch Customer Advisor For A Video Game Brand
4 meses atrás
Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Customer Advisor for a Video Game Brand - Portugal Lisboa, Portugal, PTCome and work with us.Do you want to be part of a team whose motto is Play Has No Limits?Are you Dutch native or fluent with strong English communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you!Your future project:...
-
Video Game Tester
5 meses atrás
Lisboa, Portugal GLBSTP TECHNOLOGIES, UNIPESSOAL LDA Tempo inteiroAre you interested in video games? Do you live in Portugal? If you answered yes to the previous questions, we have an opportunity for you. Who We Are GlobalStep is a trusted partner for the biggest names in gaming. We help them create amazing digital experiences for their players. Our team of experts has helped leading video game studios launch and...
-
Dutch Speaking Quality Analyst
7 meses atrás
Lisboa, Portugal Careerxtra Tempo inteiro**Job Title: Dutch-Speaking Quality Analyst - Video Streaming Platform** **Location: Lisbon, Portugal** **We are looking for a talented Dutch-speaking Quality Analyst to join our growing team in the vibrant city of Lisbon, Portugal.** **Position Overview**: As a Dutch-Speaking Quality Analyst, you will play a crucial role in ensuring the seamless delivery...
-
Dutch Video Content Analyst
7 meses atrás
Lisboa, Portugal Careerxtra Tempo inteiro**Job Title: Dutch-speaking video Content Analyst** **Location: Lisbon, Portugal** **Position Overview**: As a Dutch-Speaking Video Content Analyst, you will play a crucial role in analyzing and optimizing video content for our Dutch-speaking audience. Your responsibilities will include: **Responsibilities**: - Analyze and evaluate video content to ensure...
-
Dutch Back Office Advisor for a Video Game Brand
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Tempo inteiroJob Title: Dutch Back Office Advisor for a Video Game BrandJob Summary:We are seeking a highly skilled and experienced Dutch language customer support specialist to join our team as a Back Office Advisor for a leading video game console brand. As a key member of our customer support team, you will be responsible for providing exceptional customer service to...
-
Dutch Quality Assurance Specialist for Video Games
4 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroDutch Quality Assurance Specialist for Video GamesWe are seeking a highly skilled Dutch Quality Assurance Specialist to join our team in Lisbon, Portugal. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our video games by monitoring procedures and outputs, identifying mistakes or non-conformity issues, and providing...
-
Video Content Analyst with Dutch Language Expertise
3 semanas atrás
Lisboa, Lisboa, Portugal Wibit Consulting & Services (WibitCS) Tempo inteiroJob Title: Video Content Analyst with Dutch Language ExpertiseWe are seeking a highly skilled Video Content Analyst with Dutch language expertise to join our team at Wibit Consulting & Services (WibitCS). As a Video Content Analyst, you will play a crucial role in ensuring the quality and accuracy of video content in Dutch.Key Responsibilities:Review and...
-
Dutch Video Game Tester
2 semanas atrás
Lisboa, Portugal GLBSTP TECHNOLOGIES, UNIPESSOAL LDA Tempo inteiroAre you interested in video games? Do you live in Portugal? If you answered yes to the previous questions, we have an opportunity for you. Who We Are What will your responsibilities be? As a tester, you'll be responsible for: - Ensuring the quality of video games and related software translations, checking the quality of the language used in various...
-
Dutch Video Game Tester
2 semanas atrás
Lisboa, Portugal Glbstp Technologies, Unipessoal Lda Tempo inteiroAre you interested in video games? Do you live in Portugal?If you answered yes to the previous questions, we have an opportunity for you.Who We AreWe enable our clients to provide amazing gameplay experiences to gamers all over the world, through our best-in-class creative and technical services. Our services include Game Art, Level Design, Engineering,...
-
Dutch Quality Assurance Specialist for Video Games
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroJob SummaryWe are seeking a highly skilled Dutch Quality Assurance Specialist to join our team at Sitel Corp. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our video game support services. Your primary focus will be on monitoring and evaluating the performance of our customer service representatives (CSRs) to ensure...
-
Dutch Video Content Analyst in Lisbon
4 semanas atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroJob Title: Dutch Video Content Analyst in LisbonWe are seeking a highly skilled and detail-oriented Dutch Video Content Analyst to join our team in Lisbon. As a Content Analyst, you will play a crucial role in ensuring that user-generated content complies with our community guidelines.Key Responsibilities:Review video content for compliance with community...
-
Video Content Analyst
4 semanas atrás
Lisboa, Portugal Blu Selection Tempo inteiroDescriptionAre you interested in social media? Do you like to watch small videos? If the answer is yes, then you must start your career in a globally present organization working as a Video Content Analyst. Do you want to learn more about social media regulation, digital freedom of speech, internal controls or maybe even learn about EU policy making? Apply...
-
Dutch Quality Assurance Specialist for Video Games
3 semanas atrás
Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiroJob SummaryWe are seeking a highly skilled Dutch Quality Assurance Specialist to join our team in Lisbon, Portugal. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality of our video games by monitoring and evaluating their performance. Your daily responsibilities will include: Monitoring CSR's performance on a daily...