Key Account Manager
3 semanas atrás
About GetVocal AI: GetVocal AI (www.getvocal.ai) is a dynamic startup pioneering the next frontier in conversational AI for enterprise solutions.
GetVocal AI delivers conversations under control.
Our AI phone agents master every call with real-time adaptability, leveraging personalized conversation maps and continuous learning.
We ensure seamless, precise, and error-free communication for even the most complex scenarios.
About the Role: We are looking for a proactive and customer-focused Key Account Manager to take charge of everything post-sales.
Your mission will be to ensure a seamless onboarding experience, drive customer success, and build strong relationships with our clients.
You will be the bridge between customers and our internal teams, ensuring smooth implementation and continuous optimization of our AI solutions.
Responsibilities: Own the onboarding process , ensuring a smooth transition from sales to implementation.
Conduct weekly customer meetings to track progress, address concerns, and optimize AI agent performance.
Maintain constant customer relationships , acting as the main point of contact for all post-sales activities.
Ensure daily communication with the delivery team to align on customer needs and ongoing projects.
Coordinate with the Dev team to relay product feedback and improvement opportunities.
Drive customer retention and satisfaction by ensuring ongoing success.
Implement processes, analytics, and reporting to track customer engagement and improve efficiency.
Key Skills & Qualifications: Customer-centric mindset with strong relationship-building skills.
Fluency in English + 1 or 2 additional languages (French, Spanish, German, or Italian preferred).
Excellent project management and organizational skills .
Experience in customer success, account management in a fast-growing company.
Ability to work cross-functionally and collaborate with product and engineering teams.
Strong analytical skills with experience in reporting and process optimization .
What We Offer: Join a cutting-edge Gen AI startup with a growing team of 15 people.
Career growth opportunities.
A fun and collaborative work environment with team-building activities .
If you're passionate about AI and customer success, apply now and help shape the future of conversational AI
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