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col-wideJob Description:
Your skills
2 years minimum experience in a similar role
Minimum of two to three (2-3) years with direct PC and Laptop Hardware Service experience
English level B2 and above is a MUST.
Good skills in communication, good presence and good manners treating users.
Good experience of supporting devices such as Printers and Meeting Room equipment's
Your Tasks
As a Hemmersbach Technician you make the end users at renowned companies happy every day thanks to your friendly and competent demeanour. Direct customer contact with various requirements within the scope of 2nd quite neatly describe the position you would like to have:.
Install, upgrade, support and troubleshoot Windows and any other authorized desktop software/ applications
Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop , Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
Perform general preventative maintenance tasks on devices and software
Provide onsite hand and eye support to our customers' SME's towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
To assist users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
To be a highly motivated team player with the skills and ability to manage changing priorities
To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
To attend training courses as identified and agreed for appropriate development
To contribute towards reporting as per customer requirement
Any other tasks as assigned and within the skillset of the person.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
