IT Onsite Technician

2 semanas atrás

Lisboa, Portugal Hemmersbach GmbH & Co. KG Tempo inteiro

L2 IT Technician for end-user on-site support
- Portugal - Lisbon
- Professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Internal career development- International environment- Job with purpose- Mentor program- Onboarding program**Your skills**:

- English B2-C1
- Must be an experienced professional from same or similar field
- Must possess good knowledge on Windows, Active Directory, O365, and VPN.
- Strong knowledge on Micro-computing, Networking, IT Asset Management

**Your Tasks**:

- Collaborate with L3 and other resolver teams in English
- Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
- Good troubleshooting knowledge on internet and VPN issues
- When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Knowledge of Citrix and VPN
- Customize & configure desktop hardware to meet specifications and business standards
- Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
- Take ownership and responsibility of queries, issues and problems.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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