Ecommerce Operations Lead, Eu And Apac
3 semanas atrás
As the Ecommerce Operations Lead for the EU and APAC regions, you will play a pivotal role in strategically managing and overseeing day-to-day operations of our regional digital commerce business. Your primary focus will be to drive execution to meet the roadmap, financial targets, and KPI commitments, while identifying and implementing improvements to enhance site and customer experiences in alignment with our commercial strategy and goals.
If you are a proactive and results-driven individual with a proven track record in ecommerce operations and a passion for driving business growth, we invite you to apply for this exciting opportunity to become a key player in our global ecommerce team.
Primary Responsabilities: Plan and program manage sales activities to achieve revenue targets, overseeing commercial campaigns such as Holidays, Turkey 6, Mother's Day, Father's Day, Summer sales, Click Frenzy, etc.Monitor customer experience (CX) across cart and checkout processes, initiating corrective actions in collaboration with Site Analyst.Manage post-purchase transactional communications, including order tracking (EDD), ParcelLab, email, and service team interactions.Establish SLAs and ensure visibility across Customer Service, Order Management, Cash to Order, and Logistics operations.Manage post-purchase Net Promoter Score (NPS) surveys, ensuring actions are taken to meet target NPS.Project manage the implementation of site functionality in collaboration with Product Owners and DXP Lead.Scope new commercial and checkout functionality with third-party providers (e.g., Extend, AfterPay, Forter, ParcelLab) in collaboration with internal subject matter experts (SMEs).Coordinate implementation of Dynamic pricing strategy and functionality.Establish an operating model across ecommerce sales and value chain partners.Map transactional messaging across different platforms for post-purchase messaging and surveys.Establish an Ecommerce knowledgebase strategy and kick-off documentation processes and ownership.Knowledge, Skills and Experience Requirements: Previous experience in leading global ecommerce operations is essential.Proficiency with Hybris and Salesforce platforms is preferred.Demonstrated independence and accountability in managing complex projects. Strong background in marketing and finance is highly desirable.Minimum of 5 years of experience in similar roles within the ecommerce industry.Experience working in international markets, particularly in the EU and APAC regions, is advantageous.Fluent in written and spoken English.Familiarity with Jira, Salesforce Commerce Cloud.Experience working within Agile structured teams.Attention to detail.Understanding of process development, with the job description in mind.Education: Bachelor's degree in Business, Finance, Marketing, or related field.Are you interested in this position? We'd love to know you better Submit your application, by uploading your CV in English via the "Apply" button above.
For further information about the position please contact us via ******.
Note: Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview. In case you're not contacted in the next 15 days, we will keep your application for future opportunities that may suit your profile best.
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