Operations Director

2 semanas atrás


Lisboa, Portugal Humana Portugal Tempo inteiro

Bnberry is an innovative and rapidly-growing technology company specializing in the development and distribution of cutting-edge software solutions. We are seeking a highly qualified and dynamic individual to join our team as Operations Director. As the Operations Director, you will play a crucial role in developing and executing strategies to drive operational excellence and promote the overall growth of the organization.

The ideal candidate will have a strong background in operations management, with a proven track record of implementing effective processes, optimizing resource allocation, and delivering outstanding results. This is an exciting opportunity to make a significant impact within a fast-paced and forward-thinking company.

Responsibilities

Strategically lead and manage the Customer Service departmentsImplement and oversee guest messaging and communication strategiesDevelop and execute plans for operational efficiency, scaling the team while balancing quality and performanceDefine and track key performance indicators (KPIs) and Objectives and Key Results (OKRs) aligned with the company's goalsCollaborate across departments to streamline processes contributing to revenue growthOversee initiatives to reduce cancellation rates and increase booking conversions

Requirements

Bachelor's degree in Business Administration, Operations Management, or a related fieldProven leadership experience in customer service or operations, especially in a fast-paced, customer-centric environmentStrong analytical, strategic thinking, and data-driven decision-making skillsExceptional communication and interpersonal abilities for team leadership and cross-functional collaborationDemonstrated experience in driving revenue growth through customer service improvementsFinancial expertise in managing operational efficiency and budgets

Benefits

Competitive salaryEligibility for performance-based bonusesOptions for company stock, with a package defined after the successful completion of the trial periodOpportunity to make a substantial impact in a rapidly growing, dynamic technology company
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