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Principais Responsabilidades Analisar e avaliar as necessidades de IT e alinhar soluções tecnológicas com os objetivos do negócio.Gerir pedidos de suporte, garantindo que todos os problemas são documentados, priorizados e resolvidos de forma eficiente e eficaz.Fornecer suporte técnico e orientação aos utilizadores finais, ajudando na resolução de problemas.Efetuar as parametrizações necessárias ao correto funcionamento dos vários sistemas de informação.Elaborar especificações funcionais e técnicas para sistemas de informação, incluindo diagramas de processos e casos de uso.Facilitar a comunicação entre equipas.Acompanhar o desenvolvimento de soluções para garantir que os requisitos são implementados e os prazos cumpridos.Realizar testes de aceitação (UAT) e apoiar na resolução de problemas pós-implementação.Elaborar documentação técnica e manuais de suporte ao utilizador.Formar os colaboradores sobre as funcionalidades do sistema.Monitorizar e analisar métricas de desempenho dos sistemas implementados para garantir que as soluções cumprem as expectativas do negócio.Requisitos Formação superior base em Engenharia, Economia, Gestão e Ciências da Computação.Experiência comprovada como IT Business Analyst ou função similar.Conhecimento em SAP S/4Hana (preferencial).Experiência na gestão de pedidos de suporte.Habilidade para traduzir requisitos de negócios em especificações técnicas claras e detalhadas.Excelente capacidade de organização, comunicação e habilidades interpessoais.Pensamento analítico e habilidades para resolver problemas complexos.Habilidade para trabalhar num ambiente dinâmico e gerir prioridades.Fluência em Inglês.Espírito crítico e proatividade.
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