Partner Success Development Specialist
Há 6 dias
THE ROLE You will have a focal role in development for the marketplace's partner success area.
Your responsibilities will include identifying new opportunities through data-driven insights and recommending innovative approaches and tools to enhance team efficiency, elevate partner experience, and boost overall performance.
Serving as a trusted advisor to team leadership, you will maintain a comprehensive understanding of the success team's operations, proactively anticipating future needs and collaborating across the 3P Cluster and throughout the organisation to facilitate necessary advancements.WHAT YOU'LL DO:Provide insights and analysis of correlation between variables improving year on year our team's intelligence based on available data and suggest new data points to track / measureContinuously challenge KPI performance and targets providing innovative recommendations in collaboration with subject matter expertsIdentify new opportunities based on data and propose new ways of working as well as tools that improve the overall efficiency of the team, quality of delivery and team engagementIdentify and lead initiatives within the partner success domain of the marketplace, ensuring they align with established goalsDevelop new Partner incentive programmes, tools or initiatives to improve partner experienceEnsure a proper governance of the roadmap of developments for the Partner Success teamDesign, maintain and evolve our capacity model, service offering by segment ratios and continuously evolve its intelligence and flexibilityDesign models that translate the complexity of each partner, leveraging it to optimise effort and allocation ratiosIdentify trends and propose changes to team's BAU processes, operating model, ways of working, complemented with clear SOPsDeep dive into Partner Success processes and large data sets to produce insightful presentations that clearly communicate performance findings and drive actionWHO YOU ARE:5 years experience in operations development, project management and / or analyticsFast learner with exceptional analytical and problem solving skillsDriven for process optimization, organisation and planningAnalytical, comfortable managing large sets of information with ability to extract, interpret and storytell dataExperienced in Excel, SQL, data visualisation tools (, Looker).
Powerpoint wizard is a plusStrong work ethic, intellectual curiosity and attention to detailA strong communicator with experience managing senior stakeholders, negotiating win-win solutions with a focused ROI mindsetFluent written and spoken English (C level)Previous experience in Retail operations or Online Marketplaces, is a plusREWARDS & BENEFITSHealth insurance for the whole family, flexible working environment and well-being support and toolsExtra days off, sabbatical program and days for you to give back for the communityTraining opportunities and free access to UdemyFlexible benefits programEQUAL OPPORTUNITIES STATEMENTFARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated.
We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances.
If you require special accommodation, please let us know.Before ApplyingThrough your application, we want to understand the skills and experiences you have that make you the perfect fit for this role and for FARFETCH.
We're passionate about creating the conditions for Farfetchers to grow and develop but we're also looking for people who can hit the ground running, so make sure to apply for a position where you feel you can thrive.Share:FARFETCH has been made aware of SCAM activities in the market where people with potential deceitful intentions impersonate the FARFETCH HR Team.
Please note that we do not ask for personal information on the phone and we don't make job offers prior to a proper interview process.
Also, we DO NOT request for any monetary payments from you at any point of the recruitment process.
Every application should be made via our applicants tracking system through our careers website.
If you receive a call to schedule an interview with FARFETCH you should ask for a formal calendar invite coming from a email account.
If you sense you are being scammed, please contact your local authorities.
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