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LEGENDSFounded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Legends IQ - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.THE ROLEThe Head of VIP & Events is responsible for effectively and profitably managing and directing all day-to-day aspects of the VIP & Event Operations across campus and beyond. To implement an operation that delivers world class customer service across all Matchday and Non Matchday Events provided alongside ensuring operational quality and excellence is always maintained.To implement an Event catering operation that delivers premium customer experiences at all events, ensuring operational quality and excellence is maintained. The position is responsible for ensuring, sustained growth of turnover and net operating profits at the site level. Providing day-to-day operational advice, standard operating procedures, best practice and guidance for external clients and direct reports in-line with business objectives and company standards. You will lead and develop a team of direct reports, and through this team will manage up to 400 temporary employees and developing a talented team of professionals to lead the department.ESSENTIAL FUNCTIONSTo develop a service led work environment, ensuring offers and initiatives are implemented delivering growth, profitability & continuous improvement.Day-to-day participation in, and active contribution to, the Operational function, annual plans, budgets, and activitiesTo proactively manage site related issues.To implement clear SOP and SLA manuals throughout the catering operation and regulatory audit compliance with clear reporting.To deliver a seamless operation in management and execution of the catering operations plan.To plan for optimal delivery of a world class non-matchday experience/customer experience and ensure that the club surpasses customer expectations in line with agreed budgets.To actively manage the departmental budget and monthly forecast.To create a robust departmental annual business plan and drives team to achieve.To provide weekly and monthly reports to General Manager and all stakeholders as appropriate with clear timelines and SWOT analysis when required.To build internal and external relationships to enable delivery of service offer.To build external relationships to attract talent to the company.To ensure the management and co-ordination of Event Hospitality catering operation seamlessly with FC Porto.To assist in the management of all third-party relationships to ensure that the partnership is maximized.To assist in assessing market trends to identify new commercial opportunities developing business cases and realize benefits.To embed operational excellence and drive continuous improvement into the catering operation to enhance the customer experience – delivering service improvements across all customer touch points.To manage and assist in the preparation of all function areas and ensure that the highest standards of presentation of these areas are achieved in good time.To ensure the highest standards of cleanliness, tidiness and maintenance in all function areas and public areas within the hospitality areas. To liaise with housekeeping and maintenance depts, where necessary.To ensure the highest standards of food and beverage service to the times instructed by the client for all events.To react quickly and efficiently to clients' requests and changes in function arrangements and complaints and ensure these are carried out. To communicate such information to the catering office and kitchen where relevant.To ensure that all members of staff are trained to a level which enables them to carry out their duties according to departmental standards.To ensure that all staff adhere to the departmental standard of dress and personal hygiene.To act as a liaison and point of contact between FC Porto departments and Legends, always ensuring good relations.To manage and control overhead costs within agreed budgets.To seek opportunities to drive site sales and reduce costs where appropriate.To ensure policies and procedures are in place to achieve and support agreed service standards.To conduct regular performance reviews with the team, ensuring appropriate training and development is provided.QUALIFICATIONSTo perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.Bachelor's degree (B. A.) or equivalent experience and/or training; or equivalent combination of education and experience.Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.#J-18808-Ljbffr