Tech/Systems Support Analyst

4 semanas atrás


Lisboa, Portugal Tn Portugal Tempo inteiro

col-wideJob Description:

Opportunity to join a growing project in our company, based in Oeiras, Lisbon.
RESPONSIBILITIES:
• Is in charge of technical assistance services and provides a first line support service;
• Register the calls in the Help Desk Management tool according to the agreed procedures;
• Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;
• Answer customers' calls, collect inquiries, analyze users' requirements and provide telephone/email/network based support to the customers
• Report the customers' problems to the relevant department, identifies and communicate the solution to the customer;
• Involve the company's technical assistance resources for a customer service visit when a remote solution is not possible;
• Follow up the incidents until their resolution or their closing;
• Alert the Help Desk Supervisor or Help Desk Manager in case of issue;
• Update and complete the helpdesk knowledge database,
• Keep himself updated on the company products;
• Act as a reference for his colleagues;
• Share the information with the other team members and the management;
• Contribute to the integration of new colleagues (training, monitoring);
• Contribute to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator);
• As required, assist or provide training for clients.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Education & experience:
· College certificate or equivalent experience (12 years of studies);
· If possible, previous experience in Service Desk Operation;
· Knowledge of Pharma industry is a plus.

Skills & Competencies:

Mandatory skills
·Native speaker in Spanish or (Fluent);
·English - Professional proficiency;
· Windows Operating System;
· Microsoft Office.

Mandatory Competence
· Strong Communication Skills;
· Customer service experience;
· Problem solving skills;
· Ability to think logically;
· Ability to work under pressure;
· Team player;
· Ability to learn quickly;
· Empathy;
· Thorough;
· Methodical.
•If you're not a EU citizen you must have a resident visa or a permanent visa.
#LI-VC2
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at



  • Lisboa, Portugal Iqvia Llc Tempo inteiro

    Tech Systems Support Analyst with English + Italian Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview The Contact Center Analyst will support several studies/programs such as Medical information inquiries, supporting pregnancy registries, collecting patient reported outcomes (PROs) over the phone. The Contact Center...


  • Lisboa, Portugal Tech Talents Tempo inteiro

    .Principal Consultant/Tech Lead – ServiceNowWorkster is partnering with a leading global professional services company who is seeking to onboard an English-speaking Principal Consultant/Tech Lead for a ServiceNow team for their Lisbon office. In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide...


  • Lisboa, Portugal Tech Stead Tempo inteiro

    .Principal Consultant/Tech Lead – ServiceNow Workster is partnering with a leading global professional services company who is seeking to onboard an English-speaking Principal Consultant/Tech Lead for a ServiceNow team for their Lisbon office. In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide...


  • Lisboa, Portugal Olisipo Tempo inteiro

    Referência 12414_IT Tech Support Sentinelle_Porto **Descrição**: Analyst Developer **Perfil**: - At least 3 years of experience as a MOE IT Analyst; - Degree in Computer Science or similar; - Experience with IT projects and Jira tool; - Operational Accounting knowledge; - SQL/PLSQL knowledge (nice to have); - Software package support knowledge (nice...

  • System Support Tech

    4 semanas atrás


    Lisboa, Portugal Dctevo Consulting Tempo inteiro

    Descobre o teu potencial e brilha na D-EVO! Junta-te à nossa equipa!!! Vai mais longe, mais rápido e faz parte do espírito #StrongerTogether! Na D-EVO, sabemos que o sucesso é alcançado em conjunto. Queremos que faças parte desta equipa estrelar e descubras o teu verdadeiro potencial. Somos uma Consultora internacional apaixonada e pioneira na...


  • Lisboa, Portugal Tech Talents Tempo inteiro

    Principal Consultant/Tech Lead – ServiceNowWorkster is partnering with a leading global professional services company who is seeking to onboard an English-speaking Principal Consultant/Tech Lead for a ServiceNow team for their Lisbon office. In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide...


  • Lisboa, Portugal Tech Talents Tempo inteiro

    Principal Consultant/Tech Lead – ServiceNow Workster is partnering with a leading global professional services company who is seeking to onboard an English-speaking Principal Consultant/Tech Lead for a ServiceNow team for their Lisbon office. In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide...

  • Business Systems Analyst

    2 semanas atrás


    Lisboa, Portugal Salsify Tempo inteiro

    .Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Business Systems Analyst

    2 semanas atrás


    Lisboa, Portugal Salsify Tempo inteiro

    .Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...


  • Lisboa, Portugal Tech Talents Tempo inteiro

    Principal Consultant/Tech Lead – ServiceNow Workster is partnering with a leading global professional services company who is seeking to onboard an English-speaking Principal Consultant/Tech Lead for a ServiceNow team for their Lisbon office. In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide...


  • Lisboa, Portugal Novasyte Tempo inteiro

    Opportunity to join a growing project in our company based in Oeiras, Lisbon Job Overview Some of the duties include (but are not limited to): - Administering informed consent verbally or online - Following up with patients and or HCPs per protocol - Collecting and entering data in the study electronic data capture system (EDC) per protocol - Recognizing...

  • System Analyst

    2 semanas atrás


    Lisboa, Portugal Astrazeneca Gmbh Tempo inteiro

    Introduction to Role: Join our External Expert Engagement Services (E3S) team within the GBS – Compliance, Legal & Contracting Operations business unit as a System Analyst. In this role, you'll partner with key internal and external stakeholders to drive various internal financial and event management systems. You'll maintain and support the systems for...


  • Lisboa, Portugal Tech Stead Tempo inteiro

    Principal Consultant/Tech Lead – ServiceNowWorkster is partnering with a leading global professional services company who is seeking to onboard an English-speaking Principal Consultant/Tech Lead for a ServiceNow team for their Lisbon office. In this role, you will be the technical owner and manage a team of developers, assign their tasks and provide...

  • IT System Analyst

    4 meses atrás


    Lisboa, Portugal Ferring Pharmaceuticals, Inc. Tempo inteiro

    Job Description: At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we...


  • Lisboa, Portugal Iqvia Argentina Tempo inteiro

    Join us on our exciting journey! RESPONSIBILITIES: Is in charge of technical assistance services and provides a first line support service.Register the calls in the Help Desk Management tool according to the agreed procedures.Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning...

  • Senior System Analyst

    2 meses atrás


    Lisboa, Portugal Astrazeneca Gmbh Tempo inteiro

    Senior System Analyst Lisbon, Portugal At AstraZeneca, we are united by a common purpose: to push the boundaries of science to deliver life-changing medicines. Every day, we make a difference by delivering potentially life-changing medicines to millions of people worldwide. Being agile and creative company means building a dynamic, inspiring culture where we...


  • Lisboa, Portugal Cti Clinical Trial Services, Inc Tempo inteiro

    .Information Technology Support Analyst for our Lisbon officeJob Purpose/SummaryThe Information Technology (IT) Support Analyst provides first level support to CTI employees and sets up and maintains all phone and computer equipment. The position is also responsible for installing, testing, validating, and maintaining various company-wide systems as well as...


  • Lisboa, Portugal Cti Clinical Trial Services, Inc Tempo inteiro

    .Information Technology Support Analyst for our Lisbon office Job Purpose/Summary The Information Technology (IT) Support Analyst provides first level support to CTI employees and sets up and maintains all phone and computer equipment. The position is also responsible for installing, testing, validating, and maintaining various company-wide systems as well...

  • Business Systems Analyst

    2 semanas atrás


    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...

  • Quality Assurance Analyst

    3 meses atrás


    Lisboa, Portugal Tech Mahindra Tempo inteiro

    We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services. We are currently looking for a Quality Assurance Analyst for our project: The primary objective of the Quality Assurance Analyst is to be a SME (Subject Matter...