Technical Support Engineer

2 semanas atrás


Porto, Porto, Portugal Devexperts Tempo inteiro

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms.
The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.Job DescriptionWe are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.We expect the Technical Support Specialist to:Work in a 5-day schedule,Monitor financial systems using proprietary monitoring systems,Register and resolve service requests, incidents, and problems,Assist DevOps engineers, developers, and QA engineers,Communicate with client and partner company representatives,Exchange knowledge with colleagues.QualificationsMust-have skills:Basic UNIX/Linux training,Experience in Unix/Linux command line,Basic knowledge of shell script languages, AWK, Perl, etc.,Strong analysis, investigation, and troubleshooting skills,Good command of written and spoken English languages.Nice-to-have skills:Work experience in Linux environment,Experience in customer service,Understanding of ITIL/DevOps processes and routines,Experience with SQL-like command language,Experience with trading/exchange/risk management software usage,Experience with Atlassian software (JIRA, Confluence, etc.
),Bachelor's degree in Computer Science or a related field.Additional InformationWork Regime Flexibility benefits:- Possibility of hybrid work mode- Flexible working hoursHealth and recreation benefits:Fully paid additional wellness days (3 unwell days per year)Medical insurance for the employees and childrenReimbursement of fitness / Urban Sports Club MembershipMeal allowance (Coverflex Card)Flexpay system (Coverflex)Facility benefits:Modern office with new equipmentPlayStation, table football, and musical instruments in the officeParking spacesFree drinks and snacksCommunity benefits:Teambuilding activitiesCorporate partiesFootball ClubMusic ClubSpeakers' ClubFree admission to corporate external eventsPossibility of joining conferences and professional fairsPersonal branding development supportProfessional training benefits:English language coursesLocal language courses for foreign employeesUnlimited access to self-learning platformsCertification opportunitiesMentorship ProgramSocial benefits:Parental bonusPension plan (Coverflex)Referral bonusBlood donation paid leaveSeniority levelNot ApplicableEmployment typeFull-timeJob functionIT Services and IT Consulting#J-18808-Ljbffr



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