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French-Speaking Customer Support For Video Platform In Lisbon
3 meses atrás
.French-speaking Customer Support for video platform in Lisbon Recently, we have seen streaming companies and web sites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution. Requirements At least 12 months of direct customer service experience preferred but not a must-have Good communication skills, both verbal and oral Excellent native level written and spoken communication skills in French + good knowledge of English Proactive attitude and strong team-spirit Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM and 6PM / Monday to Friday Responsibilities You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them tofind the solution; documenting each actionyou take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch Provide general and technical support to customers who use any of our client's paid products Escalate complex problems according to defined procedures Offer Relocation support Attractive salary model (base salary plus language bonus, transportation bonus and performance bonus) New office space in a fantastic location in Lisbon (near the beach) Professional career and development opportunities Pleasant and inspiring working atmosphere Emerging global company with an impeccable reputation Free fruit, coffee, tea and water and much more Free shuttle service*) 2500 € for relocators outside of Portugal, 1250 € for relocation inside of Portugal We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries. To add multiple emails please separate with a comma (,) You're about to be taken to the employer's website to complete your application
