French Senior Customer Support Agent in Lisbon
4 semanas atrás
We are seeking a highly skilled Senior French Customer Support Agent to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via phone, email, or chat.
Key Responsibilities:- Answer customer inquiries and troubleshoot issues related to our paid products, including Premium, Music, Super Chat, Super Stickers, Movies, and Shows, as well as Channel Memberships.
- Provide general and technical support to customers who use our paid products.
- Manage policy, safety, and copyright issues, including understanding ads, navigation policy, and copyright guidelines.
- Troubleshoot different problems, such as issues with playing videos, uploading, account, and bugs issues, as well as membership issues.
- Support customers with monetization purposes, including how to make money and optimize channels.
- Understand and remain up-to-date with our client's policies and guidelines.
- Support with account and settings, including resolving content ID and rights management issues.
- Fluency in French and English.
- At least 12 months of experience in customer support within a contact center to be considered a senior agent.
- Knowledge of BPO KPIs: C-SAT (Customer satisfaction); NPS (Net promoter Score); SLAs (Service Level Agreement).
- Competitive salary and performance bonus.
- Relocation package - reimbursement up to 2000 euros with the first payslip; assistance to find accommodations; bureaucratic support to get NIF and NISS.
- Health insurance & life insurance & Family plan (spouse/legal partner and children).
- Meal and WFH allowance.
- Training and education.
Please submit your CV and Cover letter in English. If you have any questions, feel free to get in contact with our recruiter.
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