Customer Support Agent in Lisbon
Há 5 dias
Work as a Customer Support Agent in Lisbon
At Work International, we are seeking a talented Customer Support Agent to join our team in Lisbon. As a Customer Support Agent, you will be responsible for handling customer issues in a friendly, effective, and professional manner via email, chat, and phone.
Key Responsibilities:
- Be creative, friendly, and solution-oriented with customers and colleagues.
- Understand the need to meet expectations, rise above them, and go that extra mile for customers.
- Show a flexible approach working in a changing and fast-growing environment.
- Work with some of the world's most respected brands.
Requirements:
- Being fluent (C2 level) in the Danish language.
- Good knowledge of English (B1-B2 level) required.
- Computer skills (basic skills mandatory, advanced skills like coding preferential).
- Good analytical skills and logical thinking.
- Excellent communication skills: verbal, written, listening skills.
- Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform.
- Ability to multitask and work under pressure.
- EU citizenship or work permit for Portugal.
What You'll Get:
- A complete relocation package that includes a refunded airline ticket and free accommodation in our company apartment throughout the employment.
- A fixed monthly salary plus bonus.
- A contract focused on a long-term relationship.
- Free Portuguese language lessons.
- Private health insurance.
- Professional growth development opportunities.
- Special HR team organizing events, sports tournaments, parties, and trips.
- Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc.
Benefits of Portugal:
Living in Portugal offers many advantages: a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions. As most Portuguese people speak English, one does not need to be fluent in Portuguese to live there. Employers must also pay employees a meal allowance for each workday. Our client pays it through a special card or ticket which makes the meal allowance tax-free.
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