German Customer Support Agent in Lisbon
2 semanas atrás
Lisbon, the capital city of Portugal, is a hilly, coastal metropolis with a rich history and culture. The city's old town features pastel-colored buildings, a stunning castle, and a picturesque riverfront. Lisbon is also close to a string of beautiful Atlantic beaches, making it an ideal location for those who love the ocean.
About the JobWe're a digital company that engineers customer experiences for some of the world's most innovative brands. Our team is responsible for driving performance improvement, transforming operating models, and delivering financial advantages through data-driven insights and analytics. As a customer support agent, you'll play a crucial role in delivering exceptional experiences to our clients' customers.
Key Responsibilities:- Assist users with pre-sales and general inquiries
- Provide technical support via phone, email, chat, and social media
- Respond to customer escalations and escalate issues as needed
- Document relevant case information
- Native German speaker with fluent English skills (B2 level or higher)
- High school diploma required
- Ability to adapt the brand's voice and tone for interactions
- CDI contract with a three-month trial period
- Reimbursement of flight ticket after six months
- Discounted apartment for 12 months
- Competitive salary and bonus system
- Meal allowance
- Health insurance after six months
Please submit your CV and cover letter in English. If you have any questions, feel free to contact our recruiter.
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