German Customer Support Agent Mercedes
Há 11 horas
As a German Customer Support Agent for Mercedes, you will be responsible for providing exceptional customer service to clients in German, while working with a prestigious automotive brand.
Your Role:- Answer inbound calls and customer inquiries in German.
- Provide support and direction to Mercedes customers, resolving issues in a timely and empathetic manner.
- Maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database.
- Troubleshoot issues using open questions, support documents, and system training.
- Offer recommendations to common problems or frequently asked questions.
- Fluency in German (C2 Level or Native).
- Good knowledge of English (B1 level).
- Typing Speed: 20 words per minute.
- Availability to work in rotating shifts.
- Good computer skills.
- Previous experience or contact with clients.
- Excellent communication skills.
- Good listening and empathy skills.
- Good time management skills.
- Team spirit and flexibility.
- Competitive salary.
- Meal vouchers.
- Fixed-term, renewable employment contract.
- Private health insurance after 6 months of contract signature.
- Airport pick-up and administrative assistance with your registration in Portugal.
- Reimbursement of your flight expenses.
- Accommodation in one of our Client's company's shared apartments.
- Free Portuguese lessons, sports activities, and more.
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