German Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro
Job Title: German Customer Support Agent Mercedes

We are seeking a highly motivated and customer-focused German-speaking Customer Support Agent to join our team at Mercedes. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities:
  • Answer inbound calls and customer inquiries in a timely and efficient manner
  • Provide support and direction to Mercedes customers, resolving customer service issues in a professional and empathetic manner
  • Maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database
  • Troubleshoot issues using open questions, support documents, and system training
  • Offer recommendations to common problems or frequently asked questions
Requirements:
  • Fluency in German (C2 Level or Native)
  • Good knowledge of English (B1 level)
  • Typing Speed: 20 words per minute
  • Availability to work in rotating shifts
  • Good computer skills
  • Any kind of previous experience or contact with clients
  • Excellent communication skills
  • Good listening and empathy skills
  • Good time management skills
  • Team spirit and flexibility
Benefits:
  • Competitive salary
  • Meal vouchers
  • Fixed-term, renewable employment contract
  • Private health insurance after 6 months of contract signature (additionally to the standard insurance)
  • Airport pick-up and administrative assistance with your registration in Portugal
  • Reimbursement of your flight expenses
  • Accommodation in one of our Client's company's shared apartments
  • Free Portuguese lessons, sports activities, and much more

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