German Customer Support Agent in Lisbon

Há 1 mês


Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

About the Role
We are seeking a skilled German Customer Support Agent to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients in Germany and other German-speaking countries. Your primary focus will be on bridging the gap between our hotels and suppliers, ensuring seamless communication and resolving any issues that may arise. You will also be responsible for preparing, maintaining, and reviewing purchasing files, reports, and price-lists, as well as keeping records of customer interactions and transactions.

Key Responsibilities:
Bridge between hotels and suppliers, including information, support, and complaints
Prepare, maintain, and review purchasing files, reports, and price-lists
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Requirements:
Native German speaker and fluent in English (at least B2 level)
High school diploma required

What We Offer:
Six months fixed-term contract
Reimbursement of flight ticket after six months
Discounted apartment for twelve months
Competitive salary and bonus system
Meal Allowance
Health insurance after six months

Please submit your CV and Cover letter in English. If you have any questions, feel free to get in contact with our recruiter.



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