German Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Are you passionate about delivering exceptional customer experiences and staying up-to-date with the latest technologies? Our client, a global leader in the BPO industry, is seeking a highly skilled German Customer Support Agent to join their team in Lisbon.

Your mission as a customer support agent will be to provide top-notch service to customers while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:
  • Answer inbound calls and customer inquiries in a timely and empathetic manner.
  • Provide support and direction to customers, resolving service issues efficiently.
  • Maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database.
  • Troubleshoot issues using open questions, support documents, and system training.
  • Offer recommendations for common problems or frequently asked questions.

Requirements

  • Fluency in German (C2 Level or Native);
  • Good knowledge of English (B1 level);
  • Typing Speed: 20 words per minute.
  • Availability to work in rotating shifts.
  • Good computer skills;
  • Any kind of previous experience or contact with clients;
  • Excellent communication skills;
  • Good listening and empathy skills;
  • Good time management skills;
  • Team spirit and flexibility.

Benefits

  • Competitive salary;
  • Meal vouchers;
  • Fixed-term, renewable employment contract;
  • Private health insurance after 6 months of contract signature (additionally to the standard insurance).
  • Airport pick-up and administrative assistance with your registration in Portugal;
  • Reimbursement of your flight expenses;
  • Accommodation in one of our Client's company's shared apartments;
  • Free Portuguese lessons, sports activities, and much more.


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