German Customer Support Representative
Há 1 mês
Are you passionate about delivering exceptional customer experiences and staying ahead of the curve in the world of technology?
We are seeking a highly skilled German Customer Support Agent to join our team at Cross Border Talents in Lisbon. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients, working with renowned worldwide brands, and driving customer satisfaction.
Your Role as a Customer Support Agent:- Respond to inbound calls and customer inquiries in a timely and empathetic manner.
- Provide support and direction to customers, resolving service issues efficiently and effectively.
- Maintain accurate data input of consumer enquiries, questions, and feedback on our customer services database.
- Utilize open questions, support documents, and system training to troubleshoot and resolve complex issues.
- Offer recommendations to common problems or frequently asked questions, ensuring seamless customer experiences.
Requirements
- Fluency in German (C2 Level or Native);
- Good knowledge of English (B1 level);
- Typing Speed: 20 words per minute.
- Availability to work in rotating shifts.
- Good computer skills;
- Any kind of previous experience or contact with clients;
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
Benefits
- Competitive salary;
- Meal vouchers;
- Fixed-term, renewable employment contract;
- Private health insurance after 6 months of contract signature (additionally to the standard insurance).
- Airport pick-up and administrative assistance with your registration in Portugal;
- Reimbursement of your flight expenses;
- Accommodation in one of our Client's company's shared apartments;
- Free Portuguese lessons, sports activities, and much more
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